Assistant Manager — Lead Guest Experience & Operations

Zaxbys; Forest City (NC); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Bonus potential up to 12% of annualE

Free meals on shift

50% off meals off shift

Paid time off

Paid holidays

Early access to pay

Recognition program

Employee referral program

Opportunities to advance

Job summary

Zaxbys is hiring an Assistant Manager to lead daily restaurant operations and ensure guest satisfaction. You will manage schedules, training, and compliance with brand standards, while coaching a team to meet quarterly goals.

The role includes a training completion bonus and opportunities for advancement. Responsibilities include maintaining safety, quality, and service, handling guest concerns, and partnering with the General Manager to drive performance in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Must have a valid driver's license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week; flexible schedule.
• Background check required.
• Must possess leadership qualities and strong organizational skills.
• 1–3 years of management experience required.
• Restaurant management experience preferred.

Responsibilities

• Oversee daily restaurant operations and ensure guest experiences meet standards.
• Develop and implement training plans including Zax LLC requirements and safety courses.
• Create and maintain staff schedules aligned with company policies and local laws.
• Coach team members, conduct performance reviews, and foster a positive work culture.
• Ensure product quality, service, and cleanliness are consistently upheld.
• Handle guest concerns professionally and communicate with General Manager.

Skills

Leadership

Organizational skills

Team collaboration

Job description

Zaxbys is hiring an Assistant Manager to lead daily restaurant operations and ensure guest satisfaction. You will manage schedules, training, and compliance with brand standards, while coaching a team to meet quarterly goals.

The role includes a training completion bonus and opportunities for advancement. Responsibilities include maintaining safety, quality, and service, handling guest concerns, and partnering with the General Manager to drive performance in a fast-paced environment.