Assistant Manager - Lead - 14737

Rack Room Shoes; Norfolk (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Rack Room Shoes in Norfolk seeks an Assistant Manager to support the Store Manager in daily operations, ensure policy compliance, and lead staff to deliver excellent service. You will guide and train associates and act in the Store Manager's absence.

Responsibilities include POS oversight, inventory control, merchandising, scheduling, payroll, and loss prevention, all while upholding store standards and a safe shopping environment. Strong communication and leadership are essential.

Qualifications

• An approved background check.
• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills for customer and employee interactions.
• Strong visual merchandising skills and knowledge of footwear.

Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create and maintain an excellent customer shopping experience and service standards.
• Oversee POS transactions, discounts, refunds, loyalty, and opening/closing procedures.
• Inventory control including receiving, pricing, markdowns, and physical inventory.
• Merchandising and visual presentation to company standards, housekeeping, signage and storefront presentation.
• Payroll control including scheduling, payroll budget compliance, and time/attendance.
• Train and develop direct reports and enforce operational standards.
• Loss prevention to protect company assets.

Skills

Verbal communication

Written communication

Managerial skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Math skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.