Assistant Manager - 2nd

Rack Room Shoes; Georgia; On-site; USD 40,000 - 50,000; Full time

Job summary

A retail footwear company is hiring an Assistant Manager in Georgia to support store operations and ensure compliance with company policies. The role involves managing the store staff, enhancing customer experience, overseeing financial transactions, and conducting inventory control. The ideal candidate should have strong communication and managerial skills along with a deep understanding of visual merchandising. Training and development of staff will also be a core responsibility of this position.

Qualifications

• Effective communication skills essential for interactions with customers and employees.
• Managerial skills required for overseeing store operations and staff.
• Basic math skills needed for handling transactions and inventory.

Responsibilities

• Assist Store Manager in day-to-day operations.
• Manage customer issues with urgency and satisfaction.
• Conduct inventory control and manage payroll compliance.
• Lead training and development of store staff.

Skills

Effective verbal and written communication skills

Managerial skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.