Assistant Manager - 2nd

Rack Room Shoes; Greenwood (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Rack Room Shoes in Greenwood, IN seeks an Assistant Manager to support daily store operations and lead staff in providing an outstanding customer shopping experience.

You will handle store policies, POS transactions, inventory control, pricing, and promotions while ensuring loss prevention and payroll compliance. A strong communicator with leadership and merchandising skills is essential.

Qualifications

• Background check required as part of the hiring process.
• Strong verbal and written communication skills.
• Managerial and organizational abilities for supervising staff.
• Excellent interpersonal skills for customer and employee interactions.
• Solid visual merchandising and store presentation knowledge.
• Basic math and familiarity with store policies and procedures.

Responsibilities

• Assist Store Manager in daily store operations and compliance.
• Lead and train staff; ensure exceptional customer shopping experience.
• Oversee POS transactions, pricing, discounts, and loyalty activities.
• Manage inventory, shipments, and price changes, including markdowns.
• Execute opening/closing procedures and payroll-related tasks.
• Support loss prevention and maintaining merchandising standards.
• Plan and direct promotional events and visual presentations.

Skills

Verbal communication

Written communication

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising

Footwear knowledge

Mathematical skills

Policy/procedure knowledge

Store presentation standards

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
• Maintain and reinforce current service level standards.
• Provide service training and leadership to staff members.
• Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
• Sales, Discounts and Refunds
• Loyalty
• Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
• Shipping and Receiving
• Price Management (Price Changes, Markdowns etc.)
• Singles
• Damaged Merchandise
• Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
• Merchandise Placement
• Sales floor maintenance and housekeeping
• Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
• Scheduling
• Payroll budget compliance
• Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
• Utilization of all available training tools
• Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/