Assistant Manager – Lakewood, CA

Ziggi’s Coffee, LLC; Lakewood (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager to lead a high-energy team and partner with the General Manager to uphold operational excellence in our California store.

You will help onboard new hires, provide hands-on coaching, and maintain a safe, inclusive work environment that puts guests first.

This role requires reliable leadership, strong communication, and a passion for coffee and people, with daily responsibilities spanning service, training, and store administration.

Qualifications

• 3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
• Strong understanding of daily store operations and service fundamentals.
• Ability to lead by example and provide feedback.
• Excellent interpersonal and communication skills.
• Reliable, self-driven with initiative.
• Completed required training modules and understands brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support onboarding, hands-on training, and ongoing team development.
• Foster a safe, inclusive, and positive work environment prioritizing guest experience.
• Communicate clearly with the General Manager, store owners, and team.
• Handle administrative duties including inventory ordering, deposits, and invoicing.
• Uphold health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and act as on-shift decision-maker.

Skills

Leadership

Customer Service

Communication

Team Development

Brand Values

Job description

Position Summary:

The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.

Key Qualifications:

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Core Responsibilities:

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

What Success Looks Like:

• Your store runs smoothly, even in fast-paced or high-pressure moments.
• Your team feels supported, coached, and ready to take on new challenges.
• Guests leave happy—and come back often—because of the experience you help create.
• You’re a dependable, positive presence who uplifts the team and sets the standard every day.