Shift Lead, Coffee Shop: Growth, Team & Guest Experience

Ziggi’s Coffee, LLC; Aberdeen (SD); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ziggi’s Coffee, LLC in Aberdeen, SD is seeking an Assistant Manager who blends hospitality with operational excellence. You will work with the General Manager to lead the team, ensure consistent drink quality, and maintain a welcoming store culture.

You will assist with onboarding, training, and ongoing staff development, handling guest experience, safety and daily admin tasks, and stepping in as a leader during GM absences.

Qualifications

• 3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
• Strong grasp of daily store operations and drink quality standards.
• Ability to lead by example, give and receive feedback, and adapt to any role.
• Excellent interpersonal and communication skills.
• Reliable, takes initiative, and understands brand values.
• Completed required training modules.

Responsibilities

• Partner with the General Manager to lead the team and manage daily operations.
• Support onboarding, hands-on training, and ongoing team development.
• Foster a safe, inclusive, and positive work environment focused on guest experience.
• Communicate clearly with the General Manager, store owners, and team members.
• Handle administrative duties including inventory orders, deposits, and invoices.
• Uphold health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and act as a reliable on-shift decision-maker.

Skills

Leadership experience

Store operations

Interpersonal skills

Initiative

Communication

Job description

Position Summary:

The Assistant Manager is a proactive, guest-focused leader who helps create an exceptional experience for both customers and team members. Working closely with the General Manager, this individual plays a key role in upholding operational excellence, supporting staff development, and fostering a positive, growth-oriented store culture. The Assistant Manager leads by example —balancing accountability, teamwork, and a passion for coffee and people.

Key Qualifications:

• 3–6 months of leadership experience in a coffee shop, café, or similar fast-paced setting (Ziggi’s experience preferred).
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Core Responsibilities:

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

What Success Looks Like:

• Your store runs smoothly, even in fast-paced or high-pressure moments.
• Your team feels supported, coached, and ready to take on new challenges.
• Guests leave happy—and come back often—because of the experience you help create.
• You’re a dependable, positive presence who uplifts the team and sets the standard every day.