Assistant Manager - Ka Makana Ali'i, Hollister

Abercrombie & Fitch Co.; Kapolei (HI); On-site; USD 52,000 - 72,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking an Assistant Manager in Kapolei, HI to lead daily store operations, drive sales, and deliver exceptional customer service across all touchpoints.

You will oversee opening/closing routines, staffing and payroll, training, product knowledge, visual merchandising, and inventory control while promoting brand standards. The role emphasizes recruiting, engagement, and development to grow into future store leadership.

Qualifications

• Experience leading a retail team and delivering exceptional customer service.
• Strong leadership and coaching abilities with a track record of team development.
• Ability to analyze store performance and drive sales through effective merchandising.

Responsibilities

• Open and close routines for the store.
• Supervise sales floor and stockroom, ensuring excellent customer service and smooth operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop non-management staff.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Operate Point of Sale systems.
• Fulfill Omni Channel Orders.
• Represent the Brand and embody company culture and values.

Skills

Customer service

Leadership

Staff management

Merchandising

Job description

The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.

What You’ll Do

• Perform Opening and Closing Routines.
• Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
• Conduct staffing and scheduling operations and payroll management.
• Train and develop the non-management staff.
• Demonstrate product knowledge and brand awareness, while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets & perform inventory control.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Represent the Brand and Exemplify Company Culture and Values.