Assistant Manager Hotel

San Manuel Band of Mission Indians; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Palms Casino Resort in Las Vegas is seeking an Assistant Manager Hotel to oversee daily Front Desk operations, drive guest satisfaction, and maximize revenue opportunities. You will lead, coach, and schedule team members, coordinate with Housekeeping and Maintenance, and ensure adherence to policies and budget guidelines.

The role requires strong leadership, excellent communication, and at least 5 years in hotel/front desk operations with 2+ years supervisory experience; PMS proficiency and a

Qualifications

• Requires 5+ years in hotel/front desk operations, with 2+ years in a supervisory role.
• Strong knowledge of hotel operations and PMS systems.
• Excellent organizational and people skills; ability to lead a team.

Responsibilities

• Oversee daily Front Desk operations, including check-in/out processes.
• Promote a welcoming work environment and maintain morale.
• Provide superior guest service to guests and residents.
• Coordinate communication between Front Desk and other hotel departments.
• Participate in hiring, training, coaching, and performance management.
• Assist with reporting, scheduling, and administrative tasks as assigned by Hotel Manager.
• Monitor productivity and ensure adherence to policies and standards.
• Maintain room availability and maximize occupancy and revenue.
• Assist with budgeting and forecasting for occupancy and revenue.
• Monitor expenses, labor costs, and ensure budget adherence.
• Maintain records of team member adherence to policies and disciplinary actions.
• Support health, safety, and company policies and local regulations.
• Perform other duties as requested.

Skills

Leadership

Customer service

Communication

PMS knowledge

Scheduling/coordination

Education

High School Diploma

Tools

PMS

MS Office

Job description

Reporting to the Manager Hotel, the Assistant Manager Hotel is responsible for the overall daily operations and functions of the Front Desk, in accordance with company policies and procedures. The Assistant Manager Hotel will maximize team member experience through open communication, a positive work environment and strong leadership competencies. The Assistant Manager Hotel is also responsible for financial success by enhancing the guest experience through service opportunities and active management of upsell and ancillary revenues.

Core Responsibilities:

• Responsible for daily operations of Hotel Front Desk, including implementation and execution of check-in and check-out procedures.

• Effectively communicate with team members to promote a warm and welcoming work environment and maintain positive morale.

• Provide superior service to guests and residents.

• Maintain and integrate effective communication between Front Desk and all Hotel operations departments, including Internal Maintenance, Housekeeping, and Front Services.

• Participates with hiring, training, coaching, and performance management of team members.

• Assist with reporting, scheduling, and administrative tasks as assigned by the Hotel Manager.

• Monitor and evaluate team members to ensure the highest levels of productivity and accordance with the policies and procedures set forth by company and departmental standards.

• Maintenance of room rack and availability, while ensuring maximum occupancy and room revenue.

• Assist the Hotel Manager with budgeting and forecasting with focus on long-term occupancy and revenue generation.

• Monitor and control inventory, expenses, labor costs, and ensure budget adherence.

• Maintain proper records regarding team members’ adherence to policies and procedures and required counseling and disciplinary actions.

• Support compliance with health, safety, and company policies, as well as local regulations.

• Performs other duties and projects, as requested.

Qualifications:

• Must have at least 5 years of experience in hotel and/or front desk operations, with at least 2 years of supervisory experience.

• Strong knowledge of hotel operations and property management systems (PMS)

• Must have excellent organizational skills.

• Must possess excellent people skills with the ability to lead and motivate a team and conflict resolution skills

• Must be able to effectively communicate with other managers, departments, and the general public in both written and verbal form.

• Ability to lead by example in a fast-paced, guest-centric environment. Ability to support and delegate duties.

• Flexible schedule, including availability on nights, weekends and holidays.

• Ability to make decisions in a logical and timely manner.

• High School Diploma or equivalent.

Physical Demands:

• Work is performed in a lounge and office setting.

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.

• May be exposed to smoke.

• The noise level in the work environment is usually moderate to loud.

• Constant contact with executives, department management, team members, and guests.

• Prolonged sitting or standing and mobility.

• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 25 pounds occasionally.

• Eye/hand coordination.

• Use of standard office equipment.

• Ability to distinguish letters, numbers, and symbols.

• May be required to work evening, weekends and holiday shifts.

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.

Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!