Assistant Manager - Hospitality - #321

Sheetz; Colonial Heights (VA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Quarterly bonuses

PTO & parental leave

401k matching & ESOP

Tuition reimbursement

Health, vision and dental coverage

Snack discounts

Job summary

Sheetz is seeking an Assistant Manager of Hospitality to oversee total customer focus across stores, ensuring top-tier service and adherence to hospitality standards. You’ll assist the Store Manager with recruitment, training, and performance management, while leading day-to-day operations during the manager’s absence and driving profitability.

The role includes an overnight shift differential of $1.50/hr for 10pm–6am, comprehensive benefits, and opportunities for growth in a fast-paced retail

Qualifications

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Responsibilities

• Back-up the Store Manager by providing support on recruitment, selection, training, and performance management of store team.
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work team compliance with Sheetz policies, procedures and programs
• Follow-up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end‑of‑day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Skills

Leadership

Customer service

Staff management

Recruitment

Training

Education

High School Diploma or GED

Business-related 2-year degree preferred

Certification testing as needed

Job description

Additional $1.50/hr. for working 10pm-6am

Overview

Are you the type of person who gets your kickz from making someone’s day? How about making sure our loyal Freakz have a best-in‑class experience at Sheetz, EVERY time they shop with us?!

If this sounds like you, come oversee our company's promise of total customer focus as an assistant manager of hospitality!

In this role, you’ll work behind- the-scenes to ensure that top-tier customer-service procedures are in place at every corner of our stores!

Looking for leadership experience? You got it! You’ll be in charge of managing the experiences of our customer to ensure that Hospitality and Total Customer Focus standards are being met in the areas of inventory, preparation, promotion, production, service AND sales, while also stepping up as a leader of day-to-day operations in the Store Manager’s absence.

But don’t worry-- all of that hard work pays off!

• We proudly give our peepz quarterly employee bonuses based on company performance
• ample PTO and 100% paid parental leave
• 401k matching and employee stock ownership
• limitless professional development and growth opportunities
• tuition reimbursement
• full medical, vision and dental coverage
• snack discounts

Responsibilities

• Back‑up the Store Manager by providing support on recruitment, selection, training, and performance management of your store work fam
• Have a say in who works, and when
• Handle customer questions, complaints and concerns
• Keep an eye on work fam compliance with Sheetz policies, procedures and programs
• Follow‑up with responses from customer service shops, QA audits, secret shops and SMG surveys
• Keep our customers smiling by overseeing timely customer transactions, cleanliness standards of our facilities and stores, and making sure that hospitality standards are ALWAYZ being met
• Check in on end‑of‑day tasks to make sure they aren’t skipped
• Keep the shelves packed via proper placement, pricing and re‑filling of merchandise
• Lead the charge on profit management by overseeing processes such as shrink indicators, lottery, stock audits, vendors, car wash operations and retail waste

Qualifications

Education

• High School Diploma or GED required.
• Two-year degree in a business related field preferred.
• Successful completion of certification testing as needed.

Experience

• One year experience supervising others in a fast food, restaurant, retail or convenience operation preferred.

Licenses/Certifications

• ServeSafe
• Any other legally required certification

Accommodations

Sheetz is committed to the full inclusion of all qualified individuals. Sheetz is committed to considering all applicants regardless of disability who can perform all essential job duties with or without accommodations.