Assistant Manager, Guest Services

Alaskajobs; Alaska; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free Cruise After Season

Referral Rewards

Experiential Travel

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

HAP Alaska Yukon is seeking a Guest Service Assistant Manager to lead the guest service desk and ensure outstanding service for guests and staff. You will apply knowledge of our products, tours, services, and policies while supporting overall hotel goals.

Perks include a free cruise after your first season, referral rewards, and opportunities for professional growth in a collaborative team environment.

Qualifications

• Experience in guest service leadership preferred.
• Strong communication and problem-solving abilities.
• Ability to apply knowledge of company products, services and policies.

Responsibilities

• Oversee all guest service desk operations for the hotel.
• Provide excellent service to guests and employees and support hotel operations.
• Uphold company policies and procedures while achieving departmental goals.

Skills

Guest service

Team leadership

Policy knowledge

Problem solving

Job description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Guest Service Assistant Managers are the ultimate problem-solvers and a vital position for our hotel operations. You will oversee all guest service desk operations while providing excellent service to our guests and employees. The Assistant Guest Service Manager will apply knowledge of company products, optional tours, services, local information, policies, and procedures while supporting the overall goals of the company.

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.