Assistant Manager: Guest Experience & Operations Lead

ZAX Zax LLC; Town of Seneca (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Quarterly bonus up to 12%

Free meals on shift

Paid time off

Paid holidays

Early access to pay recognition

Employee referral program

Advancement opportunities

Medical insurance

Dental insurance

Vision insurance

Short and long-term disability

Employer-paid life insurance

401(k) with employer match

Job summary

Zaxbys is hiring an Assistant Manager to oversee daily restaurant operations in New York. You will lead the team, ensure top guest experiences, and maintain standards for safety and quality.

The role requires hands‑on leadership, coaching, and shift planning to meet quarterly goals. The position offers strong benefits, including quarterly bonus potential up to 12% of annual earnings, paid time off, holidays, and advancement opportunities within a fast‑growing brand known for bold flavors and

Qualifications

• Must be 18 years of age or older.
• Must possess a valid driver’s license, vehicle insurance, and reliable transportation.
• Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
• Ability to work a flexible schedule including days, nights, weekends, and holidays.
• Successful completion of background check.
• Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others; 1-3 years management experience preferred.

Responsibilities

• Engage in daily operations and ensure the restaurant delivers great guest experiences.
• Supervise, lead, and coach team members to achieve quarterly goals.
• Create and maintain effective work schedules per company standards and local laws.
• Plan and delegate shift assignments and communicate expectations clearly.
• Ensure service, product quality, and cleanliness standards are consistently upheld.
• Handle guest and team member concerns promptly and professionally.
• Maintain compliance with all guidelines and safety procedures.

Skills

Leadership

Management experience

Organizational skills

Team coaching

Job description

Zaxbys is hiring an Assistant Manager to oversee daily restaurant operations in New York. You will lead the team, ensure top guest experiences, and maintain standards for safety and quality.

The role requires hands‑on leadership, coaching, and shift planning to meet quarterly goals. The position offers strong benefits, including quarterly bonus potential up to 12% of annual earnings, paid time off, holidays, and advancement opportunities within a fast‑growing brand known for bold flavors and