Assistant Manager, FT

Marcus Theatres; Madison (WI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free Movies

Concessions discount

Flexible schedules

Early wage access

Career growth opportunities

Hotel/Resort discounts

Job summary

Marcus Theatres in Madison, WI seeks a Full Time Assistant Manager to lead theatre operations, coach staff, and ensure outstanding guest service in a fast-paced, clean, and safe environment. The role emphasizes policy compliance and financial performance, with opportunities for advancement across Marcus properties.

The position values experience in supervisory roles within hospitality, cinema, or retail settings and a commitment to safety and guest satisfaction.

Qualifications

• Must be at least 18 years old with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new skills, tasks, and software to meet evolving industry demands.
• Flexible availability including nights, weekends, and holidays.
• Ability to lift up to 50 lbs and stand, walk, or sit as needed.
• Ability to obtain food handling license as required by local/state laws.
• High school diploma or equivalent required; business or marketing coursework preferred.

Responsibilities

• Train, coach, and develop associates while fostering a positive, service-driven environment.
• Manage inventory, order supplies, and monitor cleanliness, maintenance, and safety.
• Maintain a clean, welcoming environment by following company standards.
• Operate and troubleshoot projection and sound equipment, POS and other theatre systems.
• Support hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, audits, and PCI regulations.
• Handle guest concerns professionally, with effective service recovery.
• Analyze business trends to drive sales, optimize schedules, and support initiatives.

Skills

Supervisory experience

Interpersonal communication

Written communication

Eager to learn

Flexible availability

Calm under pressure

Physical stamina

Food handling license

Education

High school diploma or equivalent

Business or marketing coursework preferred

Job description

Description

The Spotlight's on You: Start Your Journey at Marcus Theatres! Are you ready to launch your career with a blockbuster opportunity? At Marcus Theatres, we're not just offering jobs-we're handing out backstage passes to something bigger. With over 90 years of movie magic, we're redefining entertainment through immersive technology, unforgettable guest experiences, and a passionate team that brings every show to life. Whether you're a film fanatic, tech enthusiast, or hospitality hero, this is where passion meets purpose. We are seeking a dedicated

Full Time Assistant Manager who will drive theatre operations by leading with example, delivering exceptional guest service, and motivating staff in a fast-paced, clean, and safe environment while ensuring compliance with company policies and achieving financial goals.

Located in Madison, WI, Point Cinema is a 15-screen theatre that features both UltraScreen and SuperScreen auditoriums, along with Take Five Lounge and Zaffiro's Express. This theatre combines innovative movie presentation technology, exceptional hospitality, and a commitment to guest satisfaction to create memorable entertainment experiences for every visitor. At Marcus Theatres, our mission is to deliver great experiences and achieve great results, and we're looking for team members who are ready to help us shape the future of entertainment.

What's in it for you?

• Free Movies
• Discounted concessions and free popcorn
• Flexible or set schedules
• Early wage access
• Ability to grow your career and transfer from one property to another
• Discounts at Marcus Hotels & Resorts locations rooms, restaurants, cafes, lounges, golfing, skiing, and spa
• Referral bonus for family and friends
• And much more!

What we are looking for:

• Must be at least 18 years old with supervisory experience in a high-volume theatre, cinema, retail, or hospitality setting.
• Strong interpersonal, verbal, and written communication skills.
• Eager to learn new skills, tasks, and software to meet evolving industry demands.
• Flexible availability including nights, weekends, and holidays.
• Ability to remain calm and effective under pressure.
• Capable of lifting up to 50 lbs; work involves standing, walking, and occasional sitting.
• Ability to obtain food handling licenses as required by local/state laws.
• High school diploma or equivalent required; business or marketing coursework preferred.

What you will be doing:

• Train, coach, and develop associates while fostering a positive and service-driven environment.
• Manage inventory, order supplies, and monitor cleanliness, maintenance, and safety across all areas.
• Support a culture of cleanliness by consistently following and reinforcing company cleaning standards. Take ownership of maintaining a clean, organized, and welcoming environment at all times.
• Operate and troubleshoot projection and sound equipment, as well as POS and other theatre systems.
• Support hiring processes, orientation, and ongoing associate development.
• Ensure compliance with corporate policies, local laws, audit processes, and PCI regulations.
• Handle guest concerns with professionalism, ensuring positive service recovery and managing theatre communications.
• Analyze business trends to drive sales, optimize schedules, and support corporate initiatives.

About Us

As part of the prestigious Marcus Corporation, Marcus Theatres has been captivating audiences since 1935, when we opened our first theater in Ripon, WI. Today, we're proud to be the fourth-largest theater circuit in the U.S., with 995 screens across 78 locations in 17 states, under the Marcus Theatres, Movie Tavern® by Marcus, and BistroPlex® brands. At Marcus Theatres, our passion for film is electric, driven by the excitement of storytelling and a commitment to delivering extraordinary experiences. We're looking for exceptional talent to help us continue creating unforgettable moments for every moviegoer. From the thrill of a premiere to the joy of a guest¿s smile, every day is a chance to create wow-worthy moments in a fun, fast-paced, and cinematic environment. If you're energetic, guest-focused, and ready to grow, shine, and be part of something truly vibrant and creative, this is your cue. This isn't just a job-it's your chance to step into the spotlight. Your story is just beginning, and the credits are far from rolling.

Note: the above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.