Assistant Manager (Food Services Supervisor) IMU Vault, IU Dining and Hospitality

Indiana University; Bloomington (IN); Presencial; USD 36.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and dental insurance

Health savings account

Paid holidays

Tuition subsidy

Paid time off

Employee assistance program

Descripción de la vacante

Indiana University in Bloomington seeks a Vault Assistant Manager to lead daily operations at The Vault, ensuring exceptional guest service and financial oversight. You will hire, train, schedule, and coach service staff while fostering a positive, collaborative environment and supporting department initiatives.

You’ll oversee food and beverage service standards, inventory, purchasing, and compliance, including alcohol management, and may work late nights or attend university events as needed.

Formación

• High school diploma or equivalent.
• At least 1 year of leadership experience in food services.
• ServSafe certification required within 180 days of hire.
• Bartending experience is preferred.

Responsabilidades

• Oversee day-to-day food and beverage service operations.
• Participate in inventory management, purchasing, and cost control while ensuring compliance with regulations.
• Serve as primary leader for alcohol service operations and ensure proper training.
• Assist with management, administration, and production for IU Dining and Hospitality.
• Schedule and supervise staff and provide customer service oversight.
• Monitor preparation and service of meals and oversee purchasing and production.
• Support budget preparation, inventory control, and analysis of financial reports.
• Rotate promotions and assist with brand management.

Conocimientos

Friendly service

Safety knowledge

Health regulations

Cooking principles

Customer inquiries

Team collaboration

Interpersonal skills

Educación

High school diploma or equivalent

Descripción del empleo

Department

IMU DINING (BA-DIMU-IUBLA)

Department Information

Indiana University (IU) Dining supports the IU community and our guests by serving fresh, delicious, sustainably sourced cuisine in welcoming dining halls and eateries.

Retail dining runs food operations for cafes and campus stores at IU Bloomington, also managing relationships with external businesses that serve food on campus and vendors whose retail products are carried at IU. Retail dining staff work closely with the teams in residential and Indiana Memorial Union (IMU) dining to ensure consistent procurement of products that match student preferences and dietary needs.

IU Hospitality infuses Indiana University's beautiful campus with vibrant life, creating a home away from home for visitors and the IU community alike. From our space in the Indiana Memorial Union, hospitality staff serve thousands of guests each year through professional dining and retail operations and catered events, conferences, and celebrations, keeping our spaces clean, our food tasty, and our customers happy.

IMU dining runs all dining operations in the Indiana Memorial Union, including the Tudor Room, Sugar and Spice, The Vault Pub, and the Globe. IMU dining staff work closely with the hotel and catering teams, as well as IU's retail dining, to embody the Hoosier spirit through every customer interaction.

Job Summary

The Vault Assistant Manager plays a key leadership role in the daily operations of The Vault, ensuring exceptional guest service, operational excellence, and team development. This position is responsible for hiring, training, scheduling, and coaching service staff while maintaining a positive and productive work environment. As a member of the IU Hospitality and Dining leadership team, this position also supports department-wide initiatives, special events, and operational needs across the organization.

Department Specific Responsibilities

• Actively supports day-to-day operations, oversees food andbeverage service standards, and helps drive the overall success ofthe concept.
• Participates in inventory management, purchasing, and costcontrol initiatives while maintaining compliance with alluniversity, local, and state regulations.
• Serves as a primary leader for alcohol service operations,ensuring proper alcohol training, responsible service practices,and adherence to all applicable policies.
• Assists with the management, administration, and/or productionfor IU Dining and Hospitality.
• Provides customer service, schedules, and supervisesemployees.
• Provides oversight over the preparation and service ofmeals.
• Oversees purchasing and production, including managing themenus and orders, directing stores attendants, and overseeing thereceiving process, depending on the assignment.
• Works with the retail area manager or the location generalmanager in the areas of budget preparation and monitoring,inventory control, preparation, and analysis of financial reports,customer service, and coordination of special events andconferences.
• Rotates weekly, monthly, and seasonal promotions and assistswith brand management.
• Assumes the role of the general manager in their absence.
• Provides leadership during peak business periods and may be required to work late-night shifts, including closing operations,with shifts extending until midnight when necessary. Flexibilityand availability to support department events and universityactivities are essential.
• Occasionally travels to off-site events, catering functions,and university programs.

General Responsibilities

• May be responsible for planning, hiring, and scheduling ofstudent employees, assigning and monitoring work, approving timeoff, providing regular training, taking corrective action,addressing employee and/or customer complaints and grievances andrecruiting, reviewing and promoting employee development andgrowth.
• Explains and demonstrates methods and procedures for performingtasks to the dining facility employees, including food handling andsanitation techniques. Monitors work performance for quality,accuracy, and completeness to ensure compliance with departmentalstandards.
• Monitors and supports the food operation's process measures andis accountable for the results of these measures. Reviewsproduction worksheet and organize tasks to shift staff. Placesorders for food needed to meet worksheet production needs. Recordsusage of food and leftover quantities and stores food.
• Monitors, directs, and assists staff and student employees inpreparation, proper serving sizes, proper food temperature, ordertaking, and delivery of food products in the proper media, anddelivered in a timely manner. Ensures customer service standardsare demonstrated on the job.
• Monitors on-hand inventory and determines quantity of food toorder. Completes orders for inventory.
• Responds to and resolves customers' complaints and concerns tomaintain positive relations with customers.
• Maintains food safety, training, and food logs. May have cashmanagement responsibilities for retail food sales.
• May work from recipes and instructions to prepare and cookfood; may calculate, weigh, and measure ingredient quantities; maywash, peel, cut, slice, trim, or blend various items for cookingand serving.
• May perform tasks specific to bartending, catering, or diningroom services.

Qualifications

Education

Required

• High school diploma or equivalent (such as HSED or GED.)

Work Experience

Required

• 1 year of work experience in food services and demonstratedleadership skills.

Preferred

• Bartending experience.

LICENSES AND CERTIFICATES

Required

• Food Safety (ServSafe) certification within 180 days from dateof hire.

Preferred

• Alcohol service certification or the ability to obtain upondate of hire.
• Possesses a valid driver's license with the ability to beinsured by the university upon date of hire.
• Ability to obtain Alochol Serving Permit upon date ofhire.

SKILLS

Required

• Friendly and service oriented.
• Ability to work safely and efficiently.
• Knowledge of health and safety regulations.
• Knowledge of professional cooking principles.
• Ability to respond to common food inquiries or complaints fromcustomers and take appropriate action to resolve issues.
• Ability to work comfortably in a group environment, treatemployees and customers with kindness and respect.
• Ability to be a flexible team player in a dynamic environmentrequiring a customer focused approach and utilizing excellentinterpersonal skills, communication, facilitation and coachingskills.

Working Conditions / Demands

This position requires tasks typically associated with front andback-of-the-house food service work. It involves periods of bothsedentary work and times of frequent movement about the workspace. Using commercial kitchen equipment and tools, moving suppliesweighing 20-40 pounds, and effective communication skills arenecessary. The person in this role must be able to perform theessential functions with or without an accommodation.

This position requires a variable schedule, including evenings,weekends, holidays, and special events based on operationalneeds.

Occasional travel to off-site events, catering functions, anduniversity programs may be required. Transportation to off-site assignments will be provided through IU vehicles inaccordance with university policies and operational needs.

Work Location

Bloomington, Indiana

Indiana Memorial Union (IMU)

The Vault

Advertised Salary

$40,040.00 annually

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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