Assistant Manager (Food Services Supervisor), IU Dining and Hospitality

Indiana University; Bloomington (IN); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health savings account (HSA)

Life insurance

Retirement plan

Tuition subsidy for IU courses

Paid holidays and paid time off

Employee assistance program (EAP)

Job summary

Indiana University Dining and Hospitality seeks staff for Residential Dining, focusing on delivering high-quality, customer-focused dining experiences in IU dining facilities. You will support management, supervise staff, and help ensure safe, efficient food preparation and service aligned with IU standards.

Responsibilities include assisting with budgets, inventory, menus, and event coordination, with opportunities to advance in a collaborative, service-oriented team environment at IU

Qualifications

• High school diploma or equivalent (HSED or GED).
• 1 year of experience in food services with demonstrated leadership skills.
• Food Safety (ServSafe) certification within 180 days from date of hire.

Responsibilities

• Assist with the management, administration, and/or production for IU Dining and Hospitality.
• Provide customer service, schedules, and supervise employees.
• Oversee preparation and service of meals; monitor inventory, orders, and receiving process.
• Assist with budget preparation and analysis of financial reports and events.
• Rotate promotions and support brand management; act as general manager in absence.

Skills

Friendly, service-oriented

Customer service

Teamwork

Communication skills

Safety awareness

Education

High school diploma or equivalent

Job description

Department

RESIDENTIAL DINING (BA-SDIN-IUBLA)

Department Information

Indiana University (IU) Dining and Hospitality embraces and expandsIndiana University's core values of education, innovation, andtradition which embody the true spirit of Hoosier hospitality. IUDining supports the IU community and our guests by serving fresh,delicious, sustainably sourced cuisine in welcoming dining hallsand eateries.

Residential dining staff strive to enhance the customer experiencethrough innovative recipes created in-house by IU chefs; new andongoing partnerships with local and regional producers; and acommitment to nourishing the IU community; all in aservice-oriented, collaborative culture characterized bycreativity. Residential dining staff also work closely with theteams in retail and Indiana Memorial Union's (IMU) dining to ensureconsistent procurement of products that match student preferencesand dietary needs.

Job Summary

Department Specific Responsibilities

• Assists with the management, administration, and/or productionfor IU Dining and Hospitality.
• Provides customer service, schedules, and supervisesemployees.
• Provides oversight over the preparation and service ofmeals.
• Oversees purchasing and production, including managing themenus and orders, directing stores attendants, and overseeing thereceiving process, depending on the assignment.
• Works with the retail area manager or the location generalmanager in the areas of budget preparation and monitoring,inventory control, preparation, and analysis of financial reports,customer service, and coordination of special events andconferences.
• Rotates weekly, monthly, and seasonal promotions and assistswith brand management.
• Assumes the role of the general manager in their absence.

General Responsibilities

• May be responsible for the planning, hiring, and scheduling ofstudent employees, assigning and monitoring work, approving timeoff, providing regular training, taking corrective action,addressing employee and/or customer complaints and grievances,recruiting, and reviewing and promoting employee development andgrowth.
• Explains and demonstrates methods and procedures for performingtasks to the dining facility employees, including food handling andsanitation techniques.
• Monitors work performance for quality, accuracy, andcompleteness to ensure compliance with departmental standards.
• Monitors and supports the food operation's process measures andis accountable for the results of these measures.
• Reviews production worksheet and organizes tasks to shiftstaff.
• Places orders for food needed to meet worksheet productionneeds.
• Records usage of food and leftover quantities and storesfood.
• Monitors, directs, and assists staff and student employees inpreparation, proper serving sizes, proper food temperature, ordertaking, and delivery of food products in the proper media, andensures delivery in a timely manner.
• Ensures customer service standards are demonstrated on thejob.
• Monitors on-hand inventory and determines quantity of food toorder.
• Completes orders for inventory.
• Responds to and resolves customer' complaints and concerns tomaintain positive relations with customers.
• Maintains food safety, training, and food logs.
• May have cash management responsibilities for retail foodsales.
• May work from recipes and instructions to prepare and cookfood; may calculate, weigh, and measure ingredient quantities; maywash, peel, cut, slice, trim, or blend various items for cookingand serving.
• May perform tasks specific to bartending, catering, or diningroom services.

Qualifications

Combinations of related education and experience may beconsidered. Education beyond the minimum required may besubstituted for work experience. Work experience beyond the minimumrequired may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED.)

WORK EXPERIENCE

Required

• 1 year of experience in food services and demonstratedleadership skills.

LICENSES AND CERTIFICATES

Required

• Food Safety (ServSafe) certification within 180 days from dateof hire.

Preferred

• Possesses a valid driver's license with the ability to beinsured by Indiana University upon date of hire.

SKILLS

Required

• Friendly and service-oriented.
• Ability to work in a safe and efficient manner.
• Knowledge of health and safety regulations.
• Knowledge of professional cooking principles.
• Ability to respond to common food inquiries or complaints fromcustomers and take appropriate action to resolve issues.
• Ability to work comfortably in a group environment and treatemployees and customers with kindness and respect.
• Ability to be a flexible team player in a dynamic environmentrequiring a customer-focused approach and utilizing excellentinterpersonal skills, communication, facilitation, and coachingskills.
• Ability to work in safe and efficient manner.

Working Conditions / Demands

This position requires tasks typically associated with front andback-of-the-house food service work. It involves periods of bothsedentary work and times of frequent movement about the workspace.Using commercial kitchen equipment and tools, moving suppliesweighing 20-40 pounds, and effective communication skills arenecessary. The person in this role must be able to perform theessential functions with or without an accommodation.

Additional Information

Salary Plan Grade: PAC 3FS.

This position is Non-Exempt, Non-Union.

Work Location

Bloomington, Indiana.

Advertised Salary

$19.25 per hour.

Work Hours

Shift times vary according to business need.

Management reserves the right to adjust work hours to accommodatespecial meals and events.

Benefits Overview

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, criticalillness, and supplemental accidental death & dismembermentinsurance
• Base retirement plan with generous IU contributions, subject tovesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IUcourses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteerevents
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IUBenefit Programs Brochure.

Job Classification

Career Level: Mastery

FLSA: Nonexempt

Job Function: Operations

Job Family: Food Services

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on theadvertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, pleasesubmit your application within 5 business days of the PostedDate.

If you wish to include a cover letter, you may include it with yourresume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider ofADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discriminationhere which includes contact information

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policystatements, crime and fire statistics for all Indiana Universitycampuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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