Fleet Operations Supervisor

Aaa-Northeast; West Springfield (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health coverage

6% 401(k) match

Paid time off

Free AAA membership

Tuition reimbursement

Job summary

AAA Northeast is seeking a Fleet Operations Supervisor in West Springfield, MA to oversee daily Fleet driver activities, train staff, and ensure adherence to safety and club policies. The role emphasizes world-class service and patient member satisfaction while managing scheduling and overtime approvals.

The position requires an Associate's Degree or equivalent experience, supervisory background, and a valid driver's license with DOT pre-hire within a year.

Qualifications

• Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required
• Supervisory experience Preferred
• Active and valid driver’s license issued by only one state or jurisdiction Required
• DOT card pre-hire and as a current employee within 1 Year Required

Responsibilities

• Oversees the day-to-day activities of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.
• Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.
• Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
• Other duties as assigned.

Skills

Supervisory experience

Driver's license

Education

Associate's Degree

Job description

Job DetailsJob Location: West Springfield, MA 01089Position Type: Full TimeSalary Range: $74,500.00 - $94,500.00 SalaryJob Shift: 1st Shift (3x12)Job Category: Technicians/MechanicsSchedule: Sunday-Wednesday, 6am - 4:40pm

Oversees the day-to-day activities of Fleet drivers, monitoring service demands and field operations; trains drivers on all technical and procedural aspects of fleet, focusing on the world-class performance of Fleet staff; reinforces Five Diamond Service; ensures field operations and vehicle maintenance conform to Road Service policies and procedures.

What you will do:

• Oversees the daily activity of Fleet drivers, monitoring activity to ensure delivery of world class service while adhering to safety procedures; interviews, makes hiring recommendations, identifies training needs and evaluates the performance of subordinate staff, ensuring adherence to department and Club policies and procedures; emphasizes Five Diamond Service and member satisfaction; reviews scheduling to ensure adequate staff coverage and obtains approval for overtime hours as necessary to meet service demand.
• Delivers new-hire and refresher on-the-job and classroom training, emphasizing policies, procedures and operational/personal safety; equips employees with knowledge of AAA products and services; emphasizes the importance of building relationships with each member contact; accompanies drivers on service calls, to assess service delivery; performs periodic training for AAA contract garages, reinforcing Club values, policies and procedures.
• Resolves service delivery or member problems, utilizing experience to resolve unusual service problems; ensures member satisfaction, driver safety and protection of property; identifies any repetitive problems and alerts management; acts as resource on questions of Club policies and procedures.
• Performs daily inspections of drivers and vehicles; ensures uniforms and trucks conform to Club policies (i.e., cleanliness, maintenance, safety device and equipment, etc); review driver logs for completion, alerting management of maintenance issues. Inspects fleet accident sites, representing Club as necessary; assists drivers with completion of accident forms; completes damage reports and provides additional information as necessary.
• Investigates driver injury incidents and ensure documentation/injury reports are completed; provides suggestions for proactive prevention of incidents and follows up with drivers to ensure proper care is taken to prevent injuries; informs Safety Manager, to ensure worker's compensation issues are appropriately addressed; may provide additional information for formal inquiries.
• Performs periodic inventory checks, ensuring adequate warehouse and on-truck supplies of needed equipment; informs management of reorder status.
• Responds to road service calls to provide mechanical assistance to members or fleet drivers as necessary.
• Opens/closes the Fleet Operations Center as scheduled, ensuring vehicles and building are properly secured.
• Other duties as assigned.

Compensation: The pay range for this position is $74,500 - 94,500 / year. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Qualifications

• Associate's Degree Required or
• 3-4 Years of Additional Relevant Work Experience Required
• 1-3 years On-the-job tow experience Required and
• Supervisory experience Preferred
• Active and valid driver’s license issued by only one state or jurisdiction Required and
• DOT card pre-hire and as a current employee within 1 Year Required

Why AAA Northeast

• Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.
• Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.
• Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning:We’ve been named as a Top Employer for the last 7 years
• Health Coverage:Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement:6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off:3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks:Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees.

AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.