Assistant Manager - Climbing Programs

Clear Destination Inc.; Rockville (MD); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Gym membership

401k + match

Employee Assistance Program

Free gym membership to Movement gyms

Guest passes and pro-deals

Job summary

Movement is seeking an Assistant Climbing Program Manager to lead indoor youth, private, and adult climbing programs. The role supports the Climbing Program Manager, shares the program vision, and ensures high-quality instruction and customer service while nurturing a culture aligned with Movement's mission.

The position focuses on building teams, creating calendars, onboarding new instructors, and maintaining safety. Starting pay is $23.25–$25.00/hour with gym benefits and growth opportunities.

Qualifications

• Guides development and executes a compelling vision aligned with mission and goals.
• Leads change effectively to gain support.
• Encourages contributing thoughts and recognizes contributions.
• Leads with humility and seeks input and feedback.
• Builds a culture of accountability.
• Intervenes to uphold diversity and inclusion.
• Promotes diversity and inclusive ideas.

Responsibilities

• Teach the full breadth of gateway and adult instructional programs.
• Craft and share vision to instructors, team members, and customers.
• Ensure excellent customer service and delivery of instruction.
• Support the climbing programs with CPM oversight and partnership.
• Manage Youth Programs, Camps, Groups, and Events.
• Offer Introductory, Intermediate, and Advanced climbing series programs.
• Provide private coaching/instruction.
• Support programmatic areas and mentorship for instructors.
• Strategize with CPM on gym programming needs.
• Create monthly program calendars to maximize enrollment.
• Assist with new hire training and ongoing instructor mentorship.
• Monitor program quality and assist with performance reviews.
• Uphold safety and risk management procedures.
• Handle backend administration: scheduling, training tracking, orders.
• Drive enrollment, revenue, and quality goals.
• Provide feedback to Gym Leadership on frontline experiences.
• Develop curricula and training tools for program growth.

Skills

Vision

Leads Change

Recognition

Humility

Accountability

Intervene

Celebrate Diversity

Job description

JOB SUMMARY

The Assistant Climbing Program Manager is focused on teaching, supporting, and growing indoor youth, private and adult climbing programs while fostering a culture of transformative experiences for both our program participants and our team members. This individual will report to the Climbing Program Manager and work closely with them to cultivate a team of skilled climbing instructors, create a program calendar that fits the needs of the community, and to support Movement's mission and core values as they relate to climbing programs. The Assistant CPM is the 'point person' for instruction when the Climbing Program Manager is not available, helping answer emails, handling customer and team member questions, and ensuring that our programming is delivered in a manner consistent with our mission and core values. As with all managers, they are expected to embody Movement's mission and core values, as well as leading by example for their staff.

JOB RESPONSIBILITIES

• Teach the full breadth of gateway and adult instructional programs at Movement (as needed)

• Craft and share vision to other instructors, team members, and customers about programming

• Ensure excellent customer service and delivery of instruction

• Support the climbing programs in their facility in partnership and with oversight of the Climbing Program Manager, including but not limited to:

1. Youth Programs and Camps

1. Group Programs & Events

1. Introductory, Intermediate, Advanced climbing series programs

1. Customer Clinics

1. Private coaching/instruction

• Support management of one or more programmatic areas as role responsibilities increase, with support from Climbing Program Manager.

• Partner with Climbing Program Manager to strategize on gym's programming needs

• Assist in creation of monthly program calendars with the goal of maximizing class enrollment and accessibility to our customer base

• In partnership with the Climbing Program manager, support with new hire training and provide ongoing mentorship to cultivate a team of skilled and passionate instructors who foster Movement's mission and values

• Support with monitoring and quality control of programs including responsibility to support performance reviews for key instruction positions

• Hold accountability for actions, including safety and risk management procedures, ensuring they areupheld by guests and team members alike
• Ensure timely, consistent, and effective backend administration and organization of climbing programs. This includes communicating among instructors, gym leadership, and gym guests; scheduling staff; tracking belay and other safety training; ordering supplies; etc.

• Focus on the goals shared by the Climbing Program Manager for enrollment, revenue, and quality standards of all programs

• Bring feedback, insight, experiences, and what you are noticing from the team member and guest experience to the Gym Leadership team

• Assist with creating new curricula, instructor training tools, and other resources that will support continued growth of Movement programsas needed

JOB REQUIREMENTS

• Ability to define a positive team culture
• Consistent positive energy and empathy
• Excited to welcome individuals of all backgrounds and abilities into the climbing community
• Incredible customer service skills, attention to detail and extensive experience with instruction, facilitation, and training staff.
• Promotes a commitment to excellence in customer service, safety, organizational, and mentorship skills.
• A knowledgeable expert in the art of rock climbing, and an experienced climbing instructor
• Passionate about refining their own instructional style, and teaching others to do the same
• Driven to build community around becoming a better climber
• Demonstrated leadership skills and the ability to effectively communicate team goals
• Excellent verbal and written communication skills. Ability to communicate professionally and effectively with instructors, program participants, and gym leadership
• Solid computer skills (web-based applications, Word, Excel, POS applications)
• Ability to effectively balance a range of administrative tasks and deadlines
• Experience with managing budgets or meeting financial targets preferred

QUALIFICATIONS

• Vision: Guides development and helps execute a compelling vision in alignment with the company's mission, values, and goals; understands and makes empowered decisions
• Leads Change: Leads change effectively to gain support and buy-in
• Recognition: Encourages contributing thoughts and ideas, recognizes, and appreciates the contributions of all
• Humility: Leads with humility by demonstrating a strong self-awareness and a willingness to seek input, partner with others, and listen to constructive feedback
• Accountability: Builds a culture of accountability for actions and decisions; follows through on commitments
• Intervene: Intervenes appropriately when others are not upholding diversity and inclusion practices
• Celebrate Diversity: Promotes celebrating diversity in all facets; proactively creates a diverse community that acknowledges individual perspective and promotes sharing and listening to diverse ideas

ADDITIONAL INFORMATION

• This position is a Full Tim e(30-40 hours/week), hourly/non-exempt position, including gym membership and other benefits.
• Starting pay is $23.25-25.00 depending on experience.
• Benefits include comprehensive medical, dental, vision, life, and disability;401k + match after meeting eligibility requirements;Employee Assistance Program; free membership to all Movement gyms; and guest passes, pro-deals and retail discounts.
• Please submit application and cover letter by 10/11/26.