Assistant Manager - Cleveland Rd. South Bend - FT

Goodwill Industries Group; South Bend (IN); On-site; USD 46,838,000 - 52,349,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN is seeking a Store Manager to oversee daily operations of a busy retail store, ensuring strong customer service, inventory control, and sales performance.

The role reports to the Store Manager who evaluates performance annually and emphasizes safety, effective leadership, and a positive work environment for staff. The position is full-time and on-site, with a starting hourly wage of $17.00.

Qualifications

• High school diploma or equivalent; through The Excel Center.
• Strong supervisory skills with ability to motivate and coach.
• Excellent verbal and written communication for staff and customers.
• Pass criminal background check and drug screen.
• Reliable transportation, driver's license, and insurance.

Responsibilities

• Recruit qualified candidates to build a diverse team.
• Develop and deliver staff training on policies and service standards.
• Monitor performance and provide coaching for growth.
• Disciplinary actions when needed to maintain standards.
• Supervise store operations including inventory, merchandising, and customer service.
• Coordinate cross-department collaboration to hit business goals.
• Establish and enforce safety protocols.
• Monitor security risks and deter theft.
• Communicate store status with the Store Manager.
• Participate in meetings to discuss performance and improvements.
• Develop corrective action plans and monitor outcomes.
• Other duties as assigned.

Skills

Supervisory skills

Customer service

Communication

Team motivation

Problem solving

Education

High school diploma or equivalent; through The Excel Center

Tools

Office equipment

Job description

Job Details

Location: Store - Cleveland Road - South Bend, IN 46628

Position Type: Full Time

Education Level: High School

Salary Range: $17.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Retail

Job Objective

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities

• Custodians
• Drive Thru Ambassadors
• Sales Production Associates
• Textile Sales Associates

Essential Job Functions

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Qualifications – Required Education and Skills

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Additional Qualifications

• Authorized to work in the United States.
• Flexible availability including nights and weekends.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Able to effectively and safely use standard office and light industrial equipment.