Assistant Manager - Concord - FT

Goodwill Industries Group; Elkhart (IN); On-site; USD 23,000 - 26,000; Full time

Job summary

Goodwill Industries Group in Elkhart, IN is seeking a Store Operations Leader to manage daily store activities, drive customer satisfaction, and ensure efficient inventory and sales processes. You will report to the Store Manager and lead a team across multiple departments in a fast-paced retail environment.

The role emphasizes staff development, policy adherence, safety, and proactive problem solving to maintain a welcoming shopping experience.

Qualifications

• Experience supervising retail staff and driving performance.
• Proven ability to hire and train staff.
• Strong communication and customer service skills.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation to travel to multiple job sites.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Skills

Supervisory leadership

Customer service

Communication

Background check

Transportation required

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Store - Concord - Elkhart, IN 46517Position Type: Full TimeEducation Level: High SchoolSalary Range: $17.00 HourlyTravel Percentage: NoneJob Shift: DayJob Category: RetailJob Objective:

Job Objective:

To manage the daily operations of a fast-paced retail store, ensuring smooth and efficient processes across all areas, including customer service, inventory management, and sales. The role is focused on creating a positive and welcoming shopping experience for customers while maintaining a productive work environment for staff. This position reports to the Store Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities

• Custodians


• Drive Thru Ambassadors


• Sales Production Associates


• Textile Sales Associates

Essential Job Functions

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.


• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.


• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.


• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.


• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.


• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.


• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.


• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.


• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.


• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.


• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.


• Other duties as assigned by supervisor.

QualificationsRequired Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.


• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.


• Demonstrated expertise in fostering a positive and productive work environment.


• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.


• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.


• Ability to pass a criminal background check and drug screen.


• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.


• Flexible availability including nights and weekends.


• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.


• Able to effectively and safely use standard office and light industrial equipment.