Assistant Manager, Briarwood Mall

Knitwell Group; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) plan

Merchandise discounts

Job summary

Knitwell Group seeks an Assistant Manager for Store 3459 in Ann Arbor, MI to help lead a team and deliver a customer-centered experience. You will support the Store Manager, coach associates, and help drive sales while maintaining visual standards across the floor.

The role requires flexible availability, strong communication, and a passion for empowering customers through hospitality. Regular full-time hours and community engagement are part of the position.

Qualifications

• 3 years of retail management experience preferred.
• Flexibility to work nights, weekends, and holidays.
• Strong communication and interpersonal skills.
• Ability to train and coach associates and lead by example.

Responsibilities

• Lead a team to deliver a customer-centered experience.
• Assist in achieving store financial goals and motivate the team.
• Assist in hiring, development, and coaching of associates.
• Lead by example on the sales floor and manage omni-channel activities.
• Maintain a visually inspiring store environment and brand standards.
• Oversee inventory, replenishment, and store operations for safety and efficiency.
• Ensure compliance with policies and procedures.
• Build community connections through in-store events and philanthropy.

Skills

Retail management

Team leadership

Customer service

Communication

Adaptability

Job description

About us

Built on the foundation of fashion's most iconic color contrast - White + Black - WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We're proud to be a place for passionate people to learn, grow, and build empowered careers.

About the role

As an Assistant Manager, you will assist the Store Manager in leading the team, building community connections, and creating a seamless customer experience. This position helps foster a welcoming environment—for both associates and customers—that enables us to create memorable, personalized experiences that reflect our culture of hospitality.

The impact you can have

In this role, you'll have the opportunity to:

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve the financial goals of the store and motivate the team.
• Assist in the hiring, development, and coaching of associates.
• Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.
• Maintain a visually inspiring store environment that reflects brand standards.
• Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.
• Ensure compliance with all policies, guidelines, and business practices.
• Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.

You'll bring to the role

• Passion for our brand, fashion, and empowering confidence.
• Must be at least 18 years old.
• 3 years of retail management experience preferred.
• Flexible availability - including nights, weekends, and holidays.
• A team player mindset with a high level of ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.

Benefits

• Optional medical, dental, and vision insurance
• 401(k) plan
• Merchandise discounts plus eligibility for discounts at our sister brands
• Professional development and opportunities for advancement across our brands
• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.

Location:

Store 3459-Briarwood Mall-WHBM-Ann Arbor, MI 48108

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.