Assistant Manager, Briarwood Mall

White-House-Black-Marke; Ann Arbor (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Job summary

White House Black Market in Ann Arbor, MI is seeking an Assistant Manager to support the Store Manager in leading the team and delivering a seamless, customer‑centered experience. You will help recruit and coach associates, share product knowledge, and maintain brand standards on the sales floor.

You will own daily operations from inventory replenishment to loss prevention, and contribute to achieving store financial goals.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability—nights, weekends and holidays.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, stretch for products and lift/carry up to 50 pounds.

Responsibilities

• Lead, develop, and coach a store team to deliver a customer-centered experience.
• Assist the Store Manager in hiring and coaching associates.
• Share product knowledge and use an omni-channel approach on the sales floor.
• Maintain brand standards and visually inspiring store environment.
• Own daily store operations: inventory, replenishment, and inventories.
• Ensure policy compliance and safe, efficient operations.
• Build community connections through in-store events and philanthropy.

Skills

Leadership

Customer service

Communication

Team management

Tools

POS system

Inventory management

Job description

About usBuilt on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.About the roleAs an Assistant Manager, you will assist the Store Manager in leading the team, building community connections, and creating a seamless customer experience. This position helps foster a welcoming environment—for both associates and customers—that enables us to create memorable, personalized experiences that reflect our culture of hospitality.The impact you can haveIn this role, you'll have the opportunity to:Build, lead, and develop a team to deliver a customer-centered experience.Take ownership to achieve the financial goals of the store and motivate the team.Assist in the hiring, development, and coaching of associates.Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.Maintain a visually inspiring store environment that reflects brand standards.Take ownership to ensure safe and efficient store operations including inventory management, daily replenishment of floor merchandise, and execution of inventories.Ensure compliance with all policies, guidelines, and business practices.Build community connections through in-store company-sponsored events, philanthropy, and other initiatives.You'll bring to the rolePassion for our brand, fashion, and empowering confidence.Must be at least 18 years old.3 years of retail management experience preferred.Flexible availability — including nights, weekends, and holidays.A team player mindset with a high level of ownership and initiative.Ability to develop strong customer and peer relationships.Excellent communication and interpersonal skills.Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.BenefitsOptional medical, dental, and vision insurance401(k) planMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location:Store 3459-Briarwood Mall-WHBM-Ann Arbor, MI 48108Position Type:Regular/Full timeEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.