Sales Lead, Briarwood Mall

White-House-Black-Marke; Ann Arbor (MI); On-site; USD 40,000 - 60,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Job summary

White House Black Market is seeking a Sales Lead in Ann Arbor, MI to partner with store leaders, supervise the team, and model exceptional service. You will drive brand standards, coach staff, and ensure seamless store operations on a daily basis.

The role requires a minimum of 2 years in retail management, strong communication, and a customer-focused approach. Availability includes nights, weekends, and holidays in a part-time capacity; benefits include medical, dental, vision, 401(k),

Qualifications

• Minimum 2 years of retail management experience.
• Strong customer service and communication skills.
• Ability to lead a team on the sales floor and in-store operations.

Responsibilities

• Assist store leadership with daily operations and open/close duties.
• Share brand priorities and messages with team.
• Coach and support staff to achieve sales goals and maintain brand standards.
• Oversee cash handling, scheduling, inventory, and replenishment.
• Foster a welcoming, customer-centered experience reflecting WHBM culture.

Skills

Retail leadership

Customer service

Communication

Team collaboration

Tools

POS system

Job description

About usBuilt on the foundation of fashion’s most iconic color contrast – White + Black – WHBM inspires independent women to embrace their power and femininity through modern yet timeless styles. We’re proud to be a place for passionate people to learn, grow, and build empowered careers.About the roleAs a Sales Lead, you partner closely with store leaders to supervise the team, lead by example, and step in to support leadership responsibilities wherever needed. You play a pivotal role in upholding brand standards and helping shape a positive team culture. You will set the tone for achieving team goals by providing clear direction and support. As a role model for the team, you demonstrate a welcoming, customer-centered environment that goes beyond the transaction to create memorable, personalized experiences that reflect our culture of hospitality.The impact you can haveIn this role, you'll have the opportunity to:Assist the store leadership team with general store operations, including opening and closing responsibilities.Actively share brand priorities, initiatives, and messages with store teams.Lead by example on the sales floor, sharing product knowledge and utilizing an omni-channel approach.Provide coaching and encouragement to keep the team on track with performance goals.Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment.Be knowledgeable about current sales, promotions, and store policies.Support associate development, provide coaching feedback, and assist with scheduling, when needed.Share ideas and insights with the store leadership team.Contribute to a positive work environment by embracing teamwork with peers and leaders.What you’ll bring to the rolePassion for our brand, fashion, and empowering confidence.2 years of retail management experience preferred.Must be at least 18 years old.Ability to develop strong customer and peer relationships.A team player mindset with a high level of ownership and initiative.Flexible availability — including nights, weekends, and holidays.Excellent communication and interpersonal skills.Ability to bend, reach, stretch for products as well as maneuver around the sales floor and stockroom, operate the register, and lift/carry up to 50 pounds.BenefitsOptional medical, dental, and vision insurance401(k) planMerchandise discounts plus eligibility for discounts at our sister brandsProfessional development and opportunities for advancement across our brandsCommunity impact through our philanthropic partnershipsAvailability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.Location:Store 3459-Briarwood Mall-WHBM-Ann Arbor, MI 48108Position Type:Regular/Part timeEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.