Assistant Manager, Branch

SchoolsFirst Federal Credit Union; United States; Hybrid; USD 88,221 - 132,331; Full time

Job summary

SchoolsFirst Federal Credit Union seeks an Assistant Manager, Branch to support daily branch operations and lead a service‑oriented team. You will supervise staff, process key transactions and ensure compliance with policies while delivering superior member experiences.

You will engage with members, coordinate scheduling, training and performance feedback, and help drive community outreach to attract new members. This role offers hybrid work options and on‑site collaboration as needed.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in a related field or equivalent years of experience required.
• 3‑5 years of prior functional experience required.
• 1‑3 years of prior management experience (i.e. management or lead role) required.
• Participation in the CA DMV pull program may be required depending on assignment.

Responsibilities

• Assists the department manager in the administration and supervision of the operations of the branch.
• Ensures that Members receive prompt, efficient and high quality service.
• Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member’s needs, addressing their concerns and gaining agreement.
• Responsible for proactively resolving escalated Member inquiries and problems at the first point of contact.
• Acts as a resource for the platform/tellers on policies and procedures.
• Consistently provides a high level of service and is committed to increasing Member satisfaction.
• Attracts new Members through participation in school, community and business functions.
• Performs and provides approvals for various day‑to‑day transactions including, but not limited to, check approvals, check hold decisions, cash verification/approvals, and transaction overrides.
• Performs and approves various day‑to‑day loan transactions including, but not limited to, loan review and approvals.
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconciliations.
• Ensures quality control of memberships opened and loans funded at the branch.

Job description

Assistant Manager, Branch

Pay Range: $88,221.00 - $132,331.00

Scheduled Weekly Hours: 40

What You’ll Be Doing

• Assists the department manager in the administration and supervision of the operations of the branch.
• Ensures that Members receive prompt, efficient and high quality service.
• Provides consultative services to Members regarding credit union products and services and ensures that team members are providing consultative services by assessing the Member’s needs, addressing their concerns and gaining agreement.
• Responsible for proactively resolving escalated Member inquiries and problems at the first point of contact.
• Acts as a resource for the platform/tellers on policies and procedures.
• Consistently provides a high level of service and is committed to increasing Member satisfaction.
• Attracts new Members through participation in school, community and business functions.
• Performs and provides approvals for various day‑to‑day transactions including, but not limited to, check approvals, check hold decisions, cash verification/approvals, and transaction overrides.
• Performs and approves various day‑to‑day loan transactions including, but not limited to, loan review and approvals.
• Provides operational support and acts as a resource for staff regarding policies and procedures.
• Performs routine audits of negotiable instruments as well as review and balancing of assigned GL reconciliations.
• Ensures quality control of memberships opened and loans funded at the branch.

Additional Job Functions

• Supervises team members directly, including selection, training, performance appraisal and work allocation.
• Responsible for scheduling team members.
• Helps establish, communicate and achieve the Credit Union’s goals and standards, ensuring these are fully communicated to and understood by all department team members.
• Identifies areas to streamline department and Credit Union operations.
• Complies with all government regulatory policies, internal policies and procedures, audit standards, remains current on and informed of Standard Operating Procedures (SOP) and apprises team members.
• May act in the capacity of the Manager in their absence.
• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.
• Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in a related field or equivalent years of experience required.
• 3‑5 years of prior functional experience required.
• 1‑3 years of prior management experience (i.e. management or lead role) required.
• Participation in the CA DMV pull program may be required depending on assignment.

EEO Statement

SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information. This organization participates in E‑Verify.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion.

Location

100% on‑site. Three days a week in the office and up to two days remote. Hybrid teams coordinate on‑site days to collaborate in‑person. Up to 100% remote for certain individual contributor roles.