Assistant Manager, Beverage

Hard Rock International; California (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Hotel & Casino Tejon is seeking an Assistant Manager, Beverage to oversee front-of-house food service operations and help plan all Food & Beverage activities. The role requires supervising staff, managing budgets, and ensuring guest satisfaction with pricing aligned to Hard Rock standards.

Under the Beverage Manager, you will train staff, monitor performance, and coordinate with culinary, marketing, and events teams to prepare for larger guest volumes.

Qualifications

• High school diploma or equivalent required; 6 years’ restaurant service experience, 2 in supervision.
• Bachelor’s Degree in Restaurant/Beverage Management, Business Administration or equivalent with 3 years’ restaurant service and 1 year in supervision.

Responsibilities

• Hire, motivate, evaluate and supervise front-of-house staff to meet objectives.
• Provide training to all outlet personnel to ensure guest service standards.
• Maintain budgets and staffing to ensure efficient operation of outlets.
• Monitor guest satisfaction, volume, cost, promotions, and competitors to improve performance.
• Analyze food cost and forecast trends with the Director - F&B to adjust pricing and specials.
• Order, inventory control, and compliance inspections of front-of-house areas.

Skills

Excel proficiency

Interpersonal skills

Communication skills

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Bachelor's Degree in Restaurant/Beverage Management or Business Administration

Tools

Computer systems

Job description

## Assistant Manager, BeverageApply: Hard Rock Hotel & Casino Tejon: Full time: Posted Today: R13142Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits**Job Description:**Under the direction of the Beverage Manager, the incumbent is responsible for operating and maintaining an efficient and profitable front-of-the-house food services operation, as well as for participating in the planning and direction of all Food & Beverage departments; manages the activities and functions of food outlets, including monitoring of the budget, staffing issues, and operation performance, ensuring the delivery of quality service and most appropriate price value consistent with Hard Rock objectives.**PRIMARY RESPONSIBILITIES*** Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.* Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.* Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.* Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.* Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.* Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.* Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.* Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.* Investigates and resolves guest complaints in order to maintain positive guest relations.* Works in coordination with culinary department to provide and maintain optimum dining experience.* Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.* Assists with operations in all Food & Beverage outlets.* Performs other duties as assigned**QUALIFICATIONS*** This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant/Beverage Management, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.* Advanced knowledge of Excel.**SKILLS*** Excellent interpersonal, oral and written communication skills.* Meticulous, organized and accurate* Extreme confidentiality.* Familiarity with a variety of computer systems and applications.* Be flexible to work varying shifts and time schedules as needed.* Communicate effectively with all levels of employees and guests.* Manage multiple details and tasks concurrently in a changing environment.* Able to work effectively in a team environment.* Analyze and think about how possible solutions impact on the entire operation.**PHYSICAL DEMANDS*** Ability to stand and sit for extended periods of time.* Ability to walk distances.* Ability to lift 30 to 40 lbs.* While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.* The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.