Supervisor, Beverage

Hard Rock Hotel & Casino Ottawa; Bristol (VA); On-site; USD 37,000 - 49,000; Full time

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a front-of-house supervisor to oversee operations for a high-volume restaurant and assist in other outlets as needed.

The role requires oversee of service, safety, and training, with flexibility to work varied shifts. Candidates must meet gaming regulations, pass background checks, and be at least 21 years old.

Qualifications

• Must obtain and maintain licenses/certifications per federal, state, and gaming regulations.
• Background check and drug screening required.
• Must be at least 21 years old and able to work holidays and weekends.
• Flexible shifts and varying schedules as needed.

Responsibilities

• Supervise all front-of-house restaurant operations and team members in the specified food outlet.
• Assist in supervision of all other food & beverage outlets as needed.
• Ensure service standards, safety, and sanitation practices are followed.
• Monitor cash flow, scheduling, and asset security; maintain bar operations.

Skills

Leadership

Communication

Customer service

Flexibility

Food & beverage knowledge

Wines & alcohol service

Cash handling

Education

Licenses / certifications per federal, state and gaming regulations

Must be at least 21 years old

Tools

POS systems

Computer systems

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The incumbent in this position is responsible for supervising all front-of-the-house restaurant operations and team members in specified food outlet and assist in supervision of all other food & beverage outlets as needed.

KNOWLEDGE OF:

• Pertinent federal, state, and local laws, codes, and regulations.
• Management of a high volume restaurant, bar, or similar business.
• Standard safety and sanitation practices for food and beverage service.
• Applicable computer systems.
• Various positions within the restaurant, e.g., host/hostess, dining room attendant, waitperson, etc.
• Food, food product, food preparation, etc.
• Service, service etiquette, and standard service practices for full-service restaurants.
• Standard safety and sanitation practices for food and beverage service.
• Wines and alcoholic beverages.

ABILITY TO:

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Be flexible to work varying shifts and time schedules as needed.
• Deliver programs which create a service level of excellence for internal and external guests.
• Communicate effectively with all levels of team members and outside contacts.
• Review and comprehend all necessary documentation.
• Act professionally with a constantly changing internal and external environment.
• Monitor and control cash flow and security of assets.
• Link scheduling to customer flow.
• Observe and direct actions of subordinates monitor all activity within the dining room and to inspect and maintain areas for which responsible.
• Maintain bar operations.
• Work on the casino floor, where you may be exposed to casino-related environmental factors including, but not limited to second-hand smoke, flashing screens/lights, and excessive noise.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Must obtain and maintain valid licenses / certifications per Federal, State and Gaming regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

PAY RANGE:

$37,100 - $49,400/Salary