Assistant Manager, Access Services and Library Technology

Portland State University; Portland (OR); On-site; USD 65,000 - 76,000; Full time

Job summary

Portland State University Library seeks an Assistant Manager of Access Services and Library Technology. This full‑time role leads the Library Technology Support Team, manages tech purchases, documentation, and support for staff and patrons, and collaborates with campus stakeholders to drive technology initiatives.

The position emphasizes customer service at Circulation Desk, coordination of technology resources, and overseeing staff and student employees in a fast‑paced academic environment.

Qualifications

• Bachelor’s degree.
• 3-4 years work experience in computer science, information systems, educational technology, library technology, or related field.
• Previous supervisory experience.

Responsibilities

• Lead the Library Technology Support Team and day‑to‑day operations.
• Direct technology purchasing and documentation for the team.
• Oversee computing lab and study room management and hardware/software support for patrons and staff.
• Coordinate ticketing responses and lead technology projects with stakeholders.

Skills

Supervisory experience

Technical support

Education

Bachelor’s degree

Tools

Integrated library systems

Database applications

Content management systems

Institutional repositories

Job description

Equal Opportunity Employer/Veterans/Disabled

Portland State University

Position Details

Proposed Start Date: 12/01/2026

Classification Title: Information Technology and Telecommunications

Rank: N - No Rank

Working Title: Assistant Manager, Access Services and Library Technology

Department: 320001 - LIB Library Administration

Position Number: D93205

Representation: UU - Unclassified Unrepresented

Renewable: Renewable

End date, if applicable:

Position FTE: 1.0

Tenure Status: N - not applicable

Position Summary

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands‑on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree‑lined Park Blocks to the bustling Urban Plaza and state‑of‑the‑art science labs. We are proud of our world‑class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The Portland State University Library seeks applicants for a full‑time Assistant Manager of Access Services and Library Technology, a leadership position in a fast‑paced and collaborative academic environment. The Assistant Manager is the leader of and an active participant in the day‑to‑day operations of the Library Technology Support Team. They direct their team’s technology purchasing and documentation, computing lab and study room management, and provision of computer hardware and software support to Library patrons and employees. As part of the Access Services unit, the Assistant Manager works at the Circulation Desk, ensuring staff and student employees provide excellent customer service.

Library Access Services supports the educational, research, and service programs of the University by facilitating access to resources within and beyond the Library. Access Services includes the following units: Circulation, Course Reserves, Resource Sharing, and Technology Support.

The Assistant Manager of Access Services and Library Technology is the leader of and an active participant in the day‑to‑day operations of the Library Technology Support Team. They direct their team’s technology purchasing and documentation, computing lab and study room management, and provision of computer hardware and software support to Library patrons and employees.

The Assistant Manager coordinates staff and student employee responses to the Technology Support Team’s ticketing system, responding to requests for assistance when necessary. They lead long‑ and short‑term technology projects and planning in collaboration with the Access Services Manager, Library Administration, and key Library and campus stakeholders.

As part of the Access Services unit, the Assistant Manager covers shifts at the Circulation Desk, ensuring staff and student employees provide excellent customer service. They assist Library patrons and employees with circulating equipment like laptops and device chargers, and with specialized library technology like book scanners, microform readers, and the Library’s wide‑format printer.

The Assistant Manager of Access Services and Library Technology is an unclassified, unrepresented, unranked position reporting to the Access Services Manager at the Portland State University Library. This position directly supervises two classified staff and 2-5 student employees.

Minimum Qualifications

• Bachelor’s degree
• 3-4 years work experience in computer science, information systems, educational technology, library technology, or related field
• Previous supervisory experience

Preferred Qualifications

• Experience in an academic library environment
• Current work experience (within the last 5 years) in computer science, information systems, educational technology, library technology, or related field
• Experience providing desktop support for both Mac and PC
• Experience providing support for printers, scanners, computer labs, and digital displays.
• Advanced proficiency in library-specific computer applications, e.g., integrated library systems, database applications, institutional repositories; content management systems.
• Demonstrated ability to work positively in a fast‑paced, changing environment while collaborating with diverse colleagues, faculty, students, and the community
• Demonstrated ability to work in a technical, team oriented environment
• Demonstrated ability to communicate well across departments to troubleshoot complex technical issues

Key Cultural Competencies

• Create an environment that acknowledges, encourages, and celebrates differences.
• Function and communicate effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.
• Seek opportunities to gain experience working and collaborating in diverse, multicultural, and inclusive settings with a willingness to change for continual improvement.
• Adhere to all of PSU’s policies including the policies on Prohibited Discrimination & Harassment and the Professional Standards of Conduct.

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long‑term sustainability goals.

Monday through Friday, some weekends as needed

Total Compensation Range & Benefits Statement

The starting annual salary for this position will be $65,100-$75,686 and may be negotiated within this range.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.

Search Details

Posting Close Date:

Projected Close Date for Posting: Open Until Finalists Identified

Application screening begins:

Quick Link: https://jobs.hrc.pdx.edu/postings/50916

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * Do you have a Bachelor's degree and 3 years of relevant experience?
   • Yes
   • No
2. * Describe your experience with library-specific computer applications (e.g., integrated library systems, database applications, etc.).

   (Open Ended Question)

3. * How did you first find out about this position?
   • PSU Website
   • Indeed.com
   • HERCJobs
   • Urban League of Portland
   • Hispanic Metropolitan Chamber
   • Oregon Employment Department
   • Social Media
   • Person Referral
   • Career Builder
   • Glass Door
   • Other - Please describe in the next Question
4. If you selected Other, please describe.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume
2. Cover Letter
3. Professional References

Equal employment opportunity, including veterans and individuals with disabilities.

PI287898201