Assistant Manager - 2nd - 34835

Rack Room Shoes; Foley (AL); On-site; USD 36,000 - 48,000; Full time

Job summary

Rack Room Shoes in Foley, AL is seeking an Assistant Manager to support the Store Manager in daily store operations and to ensure policy compliance. The role involves leading and training staff, delivering an excellent shopping experience, and resolving customer issues with urgency to meet sales and service objectives.

In the absence of the Store Manager, you will assume full responsibility for store operations, from POS transactions to inventory controls and payroll scheduling, while

Qualifications

• Background check required.
• Effective verbal and written communication skills.
• Managerial and organizational abilities.
• Strong interpersonal abilities for customers and staff.
• Strong visual merchandising knowledge.
• Basic mathematical skills.
• Understanding of store policies and procedures.
• Solid grasp of store presentation standards.

Responsibilities

• Assist Store Manager in all daily store operations.
• Provide leadership, guidance and training to staff.
• Ensure compliance with company policies and procedures.
• Handle POS transactions, discounts, refunds and loyalty programs.
• Oversee inventory control, pricing, markdowns and receiving.
• Maintain merchandising standards and storefront presentation.
• Schedule staff, manage payroll budgeting and attendance.
• Develop staff through training and development initiatives.
• Support loss prevention and protection of assets.
• Drive sales, service levels and overall store performance.

Skills

Customer service

Leadership

Communication

Merchandising

Payroll

Training

Development

Loss prevention

Time management

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards tothe protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.

Benefits Information: https://rackroomshoes.hrbenefits.net/