Assistant Manager - 2nd - 33747

Rack Room Shoes; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Rack Room Shoes in Charlotte, NC is seeking an experienced Assistant Manager to support the Store Manager in day-to-day operations. This role involves leadership, compliance with policies, and ensuring excellent customer experiences.

The ideal candidate will possess strong communication skills and visual merchandising abilities. Responsibilities include training staff, managing inventory, and ensuring customer satisfaction. A background check is required.

Qualifications

• An approved background check.
• Effective communication skills for customer and employee interactions.
• Strong knowledge of operational policies and procedures.

Responsibilities

• Assist Store Manager in managing daily operations.
• Ensure compliance with company policies.
• Provide leadership and training to staff.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Knowledge of footwear and accessories

Job description

Job Description Summary The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  • Maintain and reinforce current service level standards.
  • Provide service training and leadership to staff members.
  • Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  • Sales, Discounts and Refunds
  • Loyalty
  • Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  • Shipping and Receiving
  • Price Management (Price Changes, Markdowns etc.)
  • Singles
  • Damaged Merchandise
  • Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  • Merchandise Placement
  • Sales floor maintenance and housekeeping
  • Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  • Scheduling
  • Payroll budget compliance
  • Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  • Utilization of all available training tools
  • Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.