Assistant Manager - 2nd

Rack Room Shoes; Overland Park (KS); On-site; USD 35,000 - 50,000; Full time

Job summary

Rack Room Shoes is seeking an Assistant Manager in Overland Park, Kansas, to assist in managing daily store operations. This role includes providing leadership to staff, ensuring customer satisfaction, and overseeing inventory control. Successful candidates will possess strong communication and organizational skills alongside visual merchandising expertise. The position is pivotal in supporting the Store Manager and maintaining compliance with company policies.

Qualifications

• Effective verbal and written communication skills.
• Managerial and organizational skills.
• Strong interpersonal skills necessary for customer and employee interactions.

Responsibilities

• Assist the Store Manager in daily operations and leadership.
• Ensure customer satisfaction and manage store service training.
• Oversee inventory control and adherence to policies.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.

  Maintain and reinforce current service level standards.

  Provide service training and leadership to staff members.

  Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure

  Sales, Discounts and Refunds

  Loyalty

  Open/Closing procedures

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

  Shipping and Receiving

  Price Management (Price Changes, Markdowns etc.)

  Singles

  Damaged Merchandise

  Conducting a Physical Inventory

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

  Merchandise Placement

  Sales floor maintenance and housekeeping

  Promotional event directions, materials and signage

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

  Scheduling

  Payroll budget compliance

  Time and Attendance

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

  Utilization of all available training tools

  Consistent reinforcement of operational standards

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.