Assistant Manager - 2nd

Rack Room Shoes; Richmond (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading footwear retailer in Richmond, Virginia, is seeking an Assistant Manager to support the Store Manager in daily operations. The ideal candidate will have strong communication and managerial skills, responsibility for training staff, and maintaining a high standard of customer service and store presentation. Key duties include managing transactions, inventory control, and ensuring compliance with company policies. Experience in footwear and strong visual merchandising skills are essential.

Qualifications

• An approved background check.
• Strong visual merchandising skills with knowledge of footwear and accessories.
• Ability to enforce operational standards.

Responsibilities

• Assist the Store Manager in day-to-day operations.
• Provide leadership and training to store staff.
• Manage customer issues with urgency.
• Ensure compliance with inventory control policies.
• Maintain sales floor presentation to company standards.

Skills

Effective verbal and written communication skills

Managerial skills

Organizational skills

Interpersonal skills

Visual merchandising skills

Basic mathematical skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibilities

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.
  Maintain and reinforce current service level standards.
  Provide service training and leadership to staff members.
  Manage customer issues with a sense of urgency and to the satisfaction of our customer.
• All POS terminal transactions in accordance with policy and procedure
  Sales, Discounts and Refunds
  Loyalty
  Open/Closing procedures
• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:
  Shipping and Receiving
  Price Management (Price Changes, Markdowns etc.)
  Singles
  Damaged Merchandise
  Conducting a Physical Inventory
• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:
  Merchandise Placement
  Sales floor maintenance and housekeeping
  Promotional event directions, materials and signage
• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:
  Scheduling
  Payroll budget compliance
  Time and Attendance
• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:
  Utilization of all available training tools
  Consistent reinforcement of operational standards
• Loss Prevention responsibilities to include adherence to all policies and procedures in regards the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

An approved background check
Effective verbal and written communication skills
Managerial and organizational skills
Strong interpersonal skills necessary for customer and employee interactions
Strong visual merchandising skills
Working knowledge of footwear, accessories and shoe care.
Basic mathematical skills
Knowledge of Corporate and Store Operations policies and procedures
A complete understanding of the standards of Store Presentation and strong visual merchandising skills.