Assistant Manager - 2nd

Rack Room Shoes; Oak Ridge (TN); On-site; USD 40,000 - 48,000; Full time

Job summary

Rack Room Shoes in Oak Ridge, Tennessee, seeks an Assistant Manager to support the Store Manager in all aspects of store operations. This role involves ensuring compliance with company policies, leading staff, and enhancing customer experiences. The ideal candidate must possess strong communication and organizational skills, along with knowledge of footwear and merchandising. Responsibilities also include managing sales transactions, inventory control, and conducting staff training. A complete understanding of loss prevention is crucial. Join us to help create an exceptional shopping environment.

Qualifications

• An approved background check.
• Strong visual merchandising skills.
• Working knowledge of footwear, accessories, and shoe care.

Responsibilities

• Assist in managing all day-to-day store operations.
• Provide leadership and training to store staff.
• Manage customer issues with urgency.

Skills

Effective verbal and written communication skills

Managerial and organizational skills

Strong interpersonal skills

Strong visual merchandising skills

Basic mathematical skills

Job description

Job Description Summary

The Assistant Manager assists the Store manager in managing all day to day store operations, while ensuring that compliance exists with all established company policies and procedures. Provides leadership, guidance and training to the store staff via direction from the Store Manager. In the absence of the Store Manager, the Assistant Store Manager will assume total responsibility for all store operations. Consistently strives to meet and exceed all established sales, service and operational objectives.

Duties and Responsibility

• Primary responsibility is the safety and welfare of employees and customers.
• Create, establish and maintain an excellent customer shopping experience.

  Maintain and reinforce current service level standards.

  Provide service training and leadership to staff members.

  Manage customer issues with a sense of urgency and to the satisfaction of our customer.

• All POS terminal transactions in accordance with policy and procedure

  Sales, Discounts and Refunds

  Loyalty

  Open/Closing procedures

• Inventory Control responsibilities to include adherence to all policies and procedures in regards to:

  Shipping and Receiving

  Price Management (Price Changes, Markdowns etc.)

  Singles

  Damaged Merchandise

  Conducting a Physical Inventory

• Sales Floor Merchandising and Visual Presentation responsibilities to include adherence to company standards:

  Merchandise Placement

  Sales floor maintenance and housekeeping

  Promotional event directions, materials and signage

• Payroll Control responsibilities to include adherence to all policies and procedures in regards to:

  Scheduling

  Payroll budget compliance

  Time and Attendance

• Training and Development of direct reports, responsibilities to include adherence to all policies and procedures in regards to:

  Utilization of all available training tools

  Consistent reinforcement of operational standards

• Loss Prevention responsibilities to include adherence to all policies and procedures in regards to the protection and control of all Company assets.
• Work towards a complete understanding of managing all day to day operations.

Principal Working Relationships

Customers, Sales Associates, Store Management, District/Regional Managers, Store Operations and Training Personnel.

Key Qualifications

• An approved background check
• Effective verbal and written communication skills
• Managerial and organizational skills
• Strong interpersonal skills necessary for customer and employee interactions
• Strong visual merchandising skills
• Working knowledge of footwear, accessories and shoe care.
• Basic mathematical skills
• Knowledge of Corporate and Store Operations policies and procedures
• A complete understanding of the standards of Store Presentation and strong visual merchandising skills.