Assistant Manager- 18055

Orchard Group; Seattle (WA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Plan with Safe Harbor match

Paid Flex Days

Paid Training

Free Employee Meal during Shift

Job summary

Jersey Mike's in Seattle is seeking an Assistant Manager with strong leadership and a passion for guest service. You will supervise shifts, train crew, and assist the General Manager in daily operations to ensure top service and product quality.

The role involves hands-on management, coaching, health and safety oversight, and active participation in recruiting and performance reviews. Competitive hourly wages with tip pool support.

Qualifications

• 1–2 years of supervisory experience in food service/retail/customer service.
• Serve Safe Certification is preferred.
• Ability to work in a fast-paced environment and manage teams.

Responsibilities

• Assist the Restaurant General Manager with operations coverage.
• Supervise shifts and train hourly employees.
• Manage facilities, cleaning tasks, and basic financial controls.
• Conduct health and safety audits.
• Hire, coach, and performance manage team members.
• Ensure fast, accurate service and guest satisfaction.
• Support marketing plans execution.

Skills

Supervisory experience

Serve Safe Certified

Data analysis

Basic math

Communication skills

Fast-paced environment

Organization

Time management

Evenings/weekends

High school diploma

Education

High school diploma or equivalent

Job description

We are seeking an Assistant Manager with exceptional leadership skills and a passion for customer service.

Responsibilities (include but are not limited to):

• Serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
• Customer service interaction and management responsibility for more than 3 people
• Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
• Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits
• Routinely performs hands-on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant
• Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence
• Positions Supervised: Shift Lead (s) and Restaurant Team Member(s)
• Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans

Qualifications:

• (1 to 2) years of supervisory experience within the food service/retail/customer service industry.
• Serve Safe Certified
• Ability to calculate/analyze data
• Basic business math and accounting skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong organizational and time management skills
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent (preferred)

Benefits/Other Compensation:

• Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account.(eligible to enroll after 60 days of hire)
• 401K ( up to 4% Employer Safe Harbor Match)
• Paid Flex Days.
• Paid Training
• Free Employee Meal during Shift. (Discounts on a non-working day)

Additional Info:

• You must be 18 years old.
• Part-Time, Full-Time
• $25.00 to $27.00, plus Tip pool. ( Wages do not include Tips)

Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.

At Jersey Mikes, we are committed to providing our employees with a supportive and positive work environment, as well as opportunities for growth and advancement.