Assistant Manager- 18050

Orchard Group; Federal Way (WA); On-site; USD 27,317 - 27,731; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Employer Matching

Paid Flex Days

Free Employee Meal during Shift

Job summary

A leading food service company in Federal Way is seeking an Assistant Manager who is passionate about customer service and exhibits strong leadership skills. The role involves supervising staff, maintaining operational standards, and ensuring customer satisfaction. This full-time position offers competitive pay ranging from $19.83 to $20.13, plus tips, along with a comprehensive benefits package including medical, dental, and 401K. This is an excellent opportunity for those looking to grow their career in a positive environment.

Qualifications

• 1 to 2 years of supervisory experience in food service/retail/customer service.
• Serve Safe Certification.
• Ability to calculate and analyze data.

Responsibilities

• Assist the Restaurant General Manager in daily operations.
• Train and coach team members to deliver excellent service.
• Oversee maintenance of facilities and equipment.

Skills

Leadership abilities

Customer service skills

Communication skills

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Job description

We are seeking an Assistant Manager with exceptional leadership skills and a passion for customer service.

Responsibilities (include but are not limited to):

• Serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual unit
• Customer service interaction and management responsibility for more than 3 people
• Full responsibility for facilities and equipment maintenance, adherence to detailed cleaning tasks, and specific routine financial control
• Human resource responsibilities are crew training, ongoing coaching, feedback for hourly employees, health and safety audits
• Routinely performs hands‑on operational work to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant
• Managers provide overall leadership; recognize and motivate members of the team, and coach and train the team for operational excellence
• Positions Supervised: Shift Lead (s) and Restaurant Team Member(s)
• Maintains fast, accurate service, and positive guest relations, and ensures products are consistent with company quality standards
• Ensures Occupational Safety & Health Act, local health and safety codes, and company safety and security policy are met
• Assists Profit & Loss management by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
• Participates in recruiting, interviewing, and hiring team members; conducts performance appraisals, takes disciplinary action, motivates and trains
• Ensures company standards on equipment, facility, and grounds are maintained by using a preventative maintenance program
• Ensures food quality and 100% customer satisfaction
• Ensures complete and timely execution of corporate & local marketing plans

Qualifications:

• (1 to 2) years of supervisory experience within the food service/retail/customer service industry.
• Serve Safe Certified
• Ability to calculate/analyze data
• Basic business math and accounting skills
• Excellent communication and interpersonal skills
• Ability to work in a fast‑paced environment
• Strong organizational and time management skills
• Flexibility to work evenings, weekends, and holidays
• High school diploma or equivalent (preferred)

Benefits/Other Compensation:

• Benefit Package: Medical, Dental, Vision. Employer Funded Health Reimbursement account.(eligible to enroll after 60 days of hire)
• 401K ( up to 4% Employer Safe Harbor Match)
• Paid Flex Days.
• Paid Training
• Free Employee Meal during Shift. (Discounts on a non-working day)

Additional Info:

• You must be 18 years old. Must have reliable transportation.
• Full-Time
• $19.83 to $20.13, plus Tip pool. ( Wages do not include Tips)

Orchard Foods provides equal employment opportunities to all employees and applicants in compliance with all federal, state, or local laws.

If you are a natural leader with a passion for customer service and a desire to succeed, we encourage you to apply for this exciting opportunity. At Jersey Mikes, we are committed to providing our employees with a supportive and positive work environment, as well as opportunities for growth and advancement.