Assistant Manager-021

Tandy Leather; Portland (OR); On-site; Full time

Job summary

A leading specialty retailer is seeking an Assistant Manager in Portland, OR. This role involves managing retail store operations and driving sales while enhancing team performance. The ideal candidate is passionate about customer service and leathercrafting, and will play a crucial role in team development.

Qualifications

• Capability to step into a store manager role.
• Expertise in retail store operations.
• Physical ability to be on the sales floor for extended periods.

Responsibilities

• Drive sales by identifying opportunities and communicating them to the Store Manager.
• Lead and develop team members to enhance store performance.
• Ensure customer service excellence.

Skills

Customer service

Retail sales

Leadership

Teamwork

Critical thinking

Education

High school diploma or equivalent work experience

Job description

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This range is provided by Tandy Leather. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.00/yr - $23.00/yr

The Assistant Store Manager is an on-the-floor leader, an active sales associate, and, in the absence of the store manager, is responsible for retail store operations. This role is designated as management talent who is based in a specific store location as a successor to the store manager or able to step into a store manager vacancy in the local market. Assistant Store Managers are enthusiastic and passionate about customer service, running a retail store, people development, and all types of leathercrafting and products. Supports and develops sales associates’ customer service skills and inspires the team so that everyone working in the store serves as a true ambassador for Tandy Leather.

The Assistant Store Manager works in partnership with the store manager and sales associates to create an environment where everyone delivers great service and provides knowledge and insight into leathercrafting and Tandy Leather products.

The Assistant Store Manager drives success by being a role model and, in the store manager's absence, will be responsible for training and motivating the store employees, providing superior customer service, and consistently executing operational functions as per company standards.

JOB TITLE

Assistant Store Manager

REPORTS TO

Store Manager

LOCATION

Portland, OR

Key Responsibilities

Retail Store Operations & Sales

• Develop retail management knowledge and experience to support sales plans and company objectives.
• Drive sales by identifying opportunities and communicating them to the Store Manager.
• Create emotional connections with customers and the store team, enhancing sales and engagement.
• Spends majority of time in the retail store, actively participating in daily operations.
• Partner with the Store Manager to ensure flawless execution of operational policies, procedures, and brand standards.
• Proactively monitor store scheduling and controllable expenses with the Store Manager.
• Maintain store safety standards, identifying and resolving maintenance issues as needed.
  
  

Leadership & People Management

• Communicate customer feedback, bestsellers, business trends, and recommendations to the Store Manager.
• Lead by example, coaching, developing, mentoring, and inspiring the team to enhance store performance.
• Support and grow sales associates, encourage teamwork, and retain talent through a development and teaching-focused environment.
  
  

Customer Service

• Create an inspirational and motivating work environment that reflects the brand's integrity.
• Develop customer relationships through interaction and feedback.
• Act as an ambassador for the Tandy Leather brand.
• Build the Tandy Leather brand by consistently executing brand standards and enhancing the retail experience.
• Continually coach and develop the team to ensure customers receive exceptional service.
  
  

Leathercrafting & Product Knowledge

• Stay adept at leathercrafting skills through continuous practice and staying updated on new trends.
• Teach store employees and customers Tandy leathercrafting techniques, ensuring they are knowledgeable brand ambassadors.
• Continuously learn about Tandy leather products to provide informed recommendations based on customer needs.
  
  

Qualifications

• Capability to step into a store manager role upon a store manager vacancy within a single store location or local market.
• Demonstrates expertise in retail store operations.
• High school diploma or equivalent work experience.
• Customer service and/or retail sales experience.
• Physical ability to be on the sales floor for extended periods, move and handle merchandise and fixtures, and perform all job functions.
• Ability to work varied hours/days, including nights, weekends, and holidays, based on business needs.
• Strong teamwork, passion, integrity, drive, and accountability.
• Detail-oriented with strong critical thinking skills to deliver operational components of the store.
• Demonstrated success in achieving sales goals and providing excellent customer service.
• Knowledge or skills in leathercrafting are a plus.
• Experience in retail merchandising, marketing, and operations is a plus.
  
  

PHYSICAL DEMANDS

• Constant moving & standing for at least two consecutive hours
• Lifting up to 30lbs.
• Stooping, kneeling, and crouching
• Climbing ladders
• Reaching for items above eye level
• Involves close vision and color vision, depth perception, and focus adjustment
  
  

EQUAL EMPLOYMENT OPPORTUNITY

Our Company is committed to equal employment opportunity in all aspects of employment. We will not discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, sexual orientation, national origin, physical and/or mental disability, age, creed, arrest records, genetic predisposition or carrier status, and/or participation in lawful activities outside the workplace.

About Tandy

Tandy Leather Factory, Inc., (http://www.tandyleather.com), headquartered in Fort Worth, Texas, is a specialty retailer of a broad product line, including leather and leatherworking tools buckles and adornments, leather dyes and finishes, saddle and tack hardware, and do-it-yourself kits. Tandy Leather distributes its products through its 100+ North American stores in 40 US states and 6 Canadian provinces and one international store located in Spain. Its common stock trades on the Nasdaq with the symbol "TLF".

Tandy Leather is an equal opportunity employer, and we participate inE-Verify.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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