Assistant Manager

The Boots Company PLC; York (York County); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail and pharmacy is seeking an Assistant Manager to support the Store Leader in delivering exceptional customer care and operational standards. The role involves leading a team, ensuring efficient operations, and adapting to customer needs. Benefits include a retirement savings plan, employee discounts, and a flexible benefits scheme, promoting a diverse and inclusive workplace.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Employee discounts

Enhanced leave pay and adoption benefits

Flexible benefits scheme

Free 24/7 counselling via TELUS Health

Qualifications

• Experience leading a customer-facing team.
• Understanding how to motivate and coach for performance.

Responsibilities

• Lead your team to drive business growth by caring for customers.
• Ensure efficient retail and pharmacy operations.
• Conduct regular reviews and audits for safety.

Skills

Leadership

Customer Service

Coaching

Job description

As an Assistant Manager, you will support your Store Leader in delivering excellent customer care and operational standards daily by engaging with customers to understand their needs.

Working across retail and pharmacy, you will lead and motivate your team by demonstrating leadership on the shop floor, showcasing excellent service and care.

Key responsibilities:

• Lead your team to drive business growth by caring for our customers and patients.
• Be responsible for your team’s performance and development through coaching and reviews.
• Ensure a sustainable and efficient retail and pharmacy operation in your store, maintaining stock, controlling costs, minimizing loss, and meeting customer expectations.
• Conduct regular reviews, audits, and risk assessments to safeguard patient and public safety.
• Analyze data, trends, and insights to adapt quickly to customer needs.

Qualifications include experience leading a customer-facing team, understanding how to motivate and coach for performance, and a collaborative attitude suitable for team environments.

Preferred additional experience in community pharmacy and comfort with new technology.

Our benefits include:

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Employee discounts
• Enhanced leave pay and adoption benefits
• Flexible benefits scheme
• Free 24/7 counselling via TELUS Health

We promote a diverse and inclusive workplace where everyone can thrive. For more details and to apply, visit boots.jobs/rewards.