Assistant Manager - Village West

Gap Inc.; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading retail company is seeking an Assistant Manager to enhance store performance and customer experience. You will be responsible for driving sales growth, managing team dynamics, and ensuring operational excellence. This role requires strong leadership and communication skills, along with a passion for retail in a fast-paced environment.

Qualifications

• 1-3 years of retail management experience.
• Proficient in utilizing retail technology.

Responsibilities

• Drive store sales and deliver results through customer-centric strategies.
• Recruit, hire, and develop productive teams.
• Implement action plans to maximize efficiencies.

Skills

Communication

Leadership

Customer Service

Retail Management

Education

High School Graduate

Job description

About the Role

As an Assistant Manager, you set the tone for the store and the team, helping to bring our brand to life for our customers. You are responsible for driving profitable sales growth through all aspects of the store, including customer and product operations, merchandising, and talent development. You support the execution of the store strategy to achieve performance goals. In collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts, and Brand Associates to cultivate a high-performing team that delivers a best-in-class customer experience.

What You'll Do

1. Support strategies and processes to drive store sales and deliver results through a customer-centric mindset.
2. Recruit, hire, and develop highly productive Brand Associate and Expert teams.
3. Own assigned areas of responsibility.
4. Implement action plans to maximize efficiencies and productivity.
5. Perform Service Leader duties.
6. Ensure consistent execution of standard operating procedures.
7. Represent the brand and understand the competition and retail landscape.
8. Promote community involvement.
9. Leverage omni-channel strategies to deliver a frictionless customer experience.
10. Ensure all compliance standards are met.

Who You Are

• A current or former retail employee with 1-3 years of retail management experience.
• A high school graduate or equivalent.
• A good communicator capable of effectively interacting with customers and your team to meet goals.
• Passionate about retail and thrive in a fast-paced environment.
• Driven by metrics to deliver results and meet business goals.
• Determined to lead and inspire others through coaching and mentoring.
• Flexible schedule availability, including holiday, evening, overnight, and weekend shifts.
• Proficient in utilizing retail technology.
• Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.
• Ability to travel as required.