Assistant Manager

SERVE Hospitality Group; Wisconsin; On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Competitive pay 16-18 + tips

Flexible scheduling

Paid training

Benefits: medical, dental, vision

401(k) with company match

Career growth pathways

Job summary

SERVE Hospitality Group is seeking an Assistant General Manager to partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences in a fast‑paced QSR.

We offer competitive hourly pay of $16–$18 plus tips, flexible scheduling, paid training, benefits (medical, dental, vision, 401(k) with match), and clear internal promotion pathways to support your career growth.

Qualifications

• Hospitality-driven leader with a positive, hands-on approach.

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.

Skills

Hospitality-driven leader

Excellent communicator

Strong decision-maker

Coaching mindset

Reliable and punctual

Active, physically capable

Flexible scheduling

Minimum age 18

Legally authorized to work

Restaurant leadership experience

Education

High school diploma or equivalent

Some college

Job description

About the Role

Join a people‑first, hospitality‑driven team where leadership, energy, and positivity set the tone. As an Assistant General Manager , you’ll partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

Why Join Us?

• Competitive hourly pay of $16 - 18 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilitie** s:

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.

Our Ideal Candidate:

• Hospitality‑driven leader with a positive, hands‑on approach.
• Excellent communicator who connects easily with guests and team members.
• Strong decision‑maker who stays calm, resourceful, and solutions‑focused in a fast‑paced environment.
• Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active with frequent standing, walking, and light lifting
• Flexible with scheduling, including evenings and weekends.
• Minimum age 18; high school diploma or equivalent required (some college a plus)
• Legally authorized to work under State and Federal guidelines.
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred).

Join Our Team

SERVE Hospitality Group is an Equal Opportunity Employer.