Assistant Manager

SERVE Hospitality Group; Detroit (MI); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with 4% match

Paid training

Team discounts

Job summary

SERVE Hospitality Group in Detroit is seeking an Assistant General Manager to partner with the General Manager to drive operational excellence and develop high-performing teams. You will help deliver outstanding guest experiences and ensure the café operates at its best every day.

The ideal candidate combines hospitality leadership with strong communication, decision-making, and coaching skills. Competitive hourly pay ($16–$18) plus tips, flexible scheduling, training, and growth opportunities

Qualifications

• Minimum age 18 and legally eligible to work.
• 1+ year of restaurant leadership experience in QSR or fast casual preferred.
• Strong communication and guest-service orientation.

Responsibilities

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid-shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives and cost control.
• Promote an upbeat, hospitality-first culture where teams feel supported and empowered.

Skills

Hospitality leadership

Excellent communicator

Decision making

Coaching mindset

Reliability

Active position tolerance

Flexible scheduling

Team motivation

Education

High school diploma or equivalent

Some college experience

Job description

About the Role

Join a people‑first, hospitality‑driven team where leadership, energy, and positivity set the tone. As an Assistant General Manager , you’ll partner with the General Manager to drive operational excellence, develop high‑performing teams, and deliver outstanding guest experiences—ensuring the café operates at its best every day.

Why Join Us?

• Competitive hourly pay of $16 - 18 per hour plus tips! Compensation is based on availability and experience*
• Work-life balance with flexible scheduling and consistent closing times (9 pm)
• Clean, healthy environment – no fryers, no grease, just fresh ingredients
• Career growth opportunities with clear internal promotion pathways
• Fun, fast-paced atmosphere with room for creativity
• Employee perks with paid training, team rewards, and exclusive discounts
• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilitie** s:

• Lead by example to coach, motivate, and support team members during every shift.
• Deliver friendly, accurate, and efficient service while resolving guest concerns with care.
• Ensure food safety, cleanliness, and brand standards are consistently met.
• Execute opening, mid‑shift, and closing procedures with accuracy and accountability.
• Assist with hiring, onboarding, and ongoing training to build a strong bench.
• Support labor management, inventory control, and waste reduction to meet targets.
• Partner with the General Manager on sales initiatives, cost control, and shift readiness.
• Promote an upbeat, hospitality‑first culture where teams feel supported and empowered.

Our Ideal Candidate:

• Hospitality‑driven leader with a positive, hands‑on approach.
• Excellent communicator who connects easily with guests and team members.
• Strong decision‑maker who stays calm, resourceful, and solutions‑focused in a fast‑paced environment.
• Coaching mindset with the ability to set expectations, give feedback, and recognize great performance.
• Reliable and punctual team members with dependable work habits.
• Comfortable being active with frequent standing, walking, and light lifting
• Flexible with scheduling, including evenings and weekends.
• Minimum age 18; high school diploma or equivalent required (some college a plus)
• Legally authorized to work under State and Federal guidelines.
• Previous restaurant leadership experience in QSR or fast casual (1+ year required; 2+ years preferred).

SERVE Hospitality Group is an Equal Opportunity Employer.