Assistant Manager

Planet Fitness; Waterford (CT); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

401(k) plan

Health benefits

Paid Time Off

Free Black Card membership

Job summary

Planet Fitness is looking for an Assistant Manager in Waterford, CT. This full-time role involves overseeing front desk personnel, assisting with daily club operations, and ensuring high-quality customer service. Strong supervisory skills and a proactive approach to tasks are essential, as is the ability to manage multiple responsibilities effectively.

Candidates should possess a high school diploma or equivalent, with supervisory experience preferred. Benefits include a competitive salary, health contributions, and a free Black Card membership.

Qualifications

• Self-starter who takes initiative with minimal direction.
• 6 months’ Supervisor or Manager experience required.
• Bi-lingual preferred.

Responsibilities

• Oversee front desk personnel and club operations.
• Assist in the interviewing and recruitment process.
• Ensure a clean and friendly environment.

Skills

Basic computer proficiency

Solid work ethic

Customer service skills

Decision-making skills

Supervisory skills

Education

High School Diploma or Equivalent

Associate’s degree preferred

Tools

Microsoft Office

Job description

Job Details

• Job Location: Waterford - Waterford, CT 06385
• Position Type: Full Time
• Education Level: High School or Equivalent
• Salary Range: $19.44 Hourly
• Travel Percentage: Negligible
• Job Shift: Evenings and Weekends
• Job Category: Customer Service

Position Summary

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. The focus is on managing front desk personnel, assisting the General Manager, and ensuring effective front‑of‑house operations to support day‑to‑day activities. The Assistant Manager must be able to multi‑task in a fast‑paced environment, meet strict deadlines, delegate effectively, communicate with management, and provide superior customer service to members and guests.

Essential Duties and Responsibilities

• The ability to understand and drive club metrics in alignment with business performance.
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors.
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors.
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modify execution as needed to improve performance.
• Responsible for communicating and upholding company standards and leading by example for delivering the organization’s mission, vision and values; manage a clean, friendly and well‑maintained club.
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources.
• Flexibility to cover a shift for employees when there are call‑outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work.
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in “like new” condition.
• Mentor Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Minimum Skills

• Basic computer proficiency (Microsoft Suite).
• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision‑making skills.
• Self‑starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Basic computer, math, and communication skills required.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard‑working, enthusiastic and energetic.
• Strong problem‑resolution skills.

Minimum Qualifications

• A High School Diploma or Equivalent required (Associate’s degree preferred).
• 6 months’ Supervisor or Manager experience in a restaurant or retail environment in a high‑volume atmosphere (1 year Supervisor or Manager experience preferred).
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel).
• Bi‑lingual preferred.

Physical Requirements

Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Hours

• Monday: 2:00pm – 10:00pm
• Tuesday: 2:00pm – 10:00pm
• Wednesday: 2:00pm – 10:00pm
• Thursday: 2:00pm – 10:00pm
• Friday: Off
• Saturday: Off
• Sunday: 6:30am – 1:00pm

Discuss your availability with the Hiring Manager and/or note it on your application. Weekday and/or Weekend Hours based on club needs. Open or Flexible availability is a plus.

Benefits

• Competitive Salary & 401(k) plan
• Company contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)
• Paid Time Off benefits (Applicable for Full Time Positions)
• Free Black Card membership and fun exercise incentives

Planet Fitness is an Equal Opportunity Employer.