Assistant Manager

Planet Fitness; North Haven (CT); On-site; USD 22,000 - 31,000; Full time

Job summary

Planet Fitness in North Haven, CT is seeking an Assistant Manager to oversee front desk operations and support the General Manager. You will lead front desk staff, ensure exceptional member service, and help drive daily club performance in a fast-paced environment.

The role requires flexible evenings and weekend availability, basic computer skills (Word/Excel), and the ability to multi-task, delegate, and communicate effectively with management.

Qualifications

• High School Diploma or equivalent required; associates degree preferred.
• 6 month supervisor or manager experience in a restaurant or retail environment in a high-volume atmosphere; 1 year supervisor or manager experience preferred.
• Familiarity with Microsoft Office applications (Word, Excel).
• Bi-lingual preferred.

Responsibilities

• Drive club metrics in alignment with business performance.
• Oversee front desk and ensure customer service excellence.
• Assist in interviewing and recruitment with GM.
• Monitor sales numbers with GM and drive performance improvements.
• Maintain clean, friendly, and well-maintained club.
• Coordinate disciplinary actions with GM/HR.

Skills

Customer service

Communication

Multitasking

Leadership

Flexibility

Bi-lingual

Education

High School Diploma or Equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job DetailsJob Location: North Haven - North Haven, CT 06473Position Type: Full TimeEducation Level: 2 Year DegreeSalary Range: $19.44 - $19.44 HourlyTravel Percentage: NegligibleJob Shift: Evenings and WeekendsJob Category: Customer ServicePlanet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.

Essential Duties and Responsibilities:

• The ability to understand and drive club metrics in alignment with business performance
• Thorough development of knowledge of club services, programs and products as well as current knowledge of key competitors
• Assist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructors
• Monitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performance
• Responsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained club
• Ensure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Develop and maintain cleaning duties for front desk employees and oversees over-night employees
• Coordinate disciplinary actions and terminations with General Manager, Regional Manager and Human Resources
• Flexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to work
• Assist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" condition
• Mentor Front End employees to promote career growth through training, development, and performance assessment
• Perform other duties as assigned by the Club Manager

Minimum Skills

• Basic computer proficiency (Microsoft Suite)
• Ability to manage multiple responsibilities
• Solid work ethic with strong decision-making skills
• Self-starter who takes initiative with minimal direction and supervision
• Comfortable working a flexible rotating schedule
• Basic computer, math, and communication skills require
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy and listening skills.
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• A High School Diploma Or Equivalent required (Associates degree preferred)
• 6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)
• Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
• Bi-lingual preferred.

Hours (Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.
• Monday: 3:00pm - 11:15pm
• Tuesday: 3:00pm - 11:15pm
• Wednesday: 3:00pm - 11:15pm
• Thursday: 3:00pm - 11:15pm
• Friday: OFF
• Saturday: 6:30am - 1:0