Assistant Manager

Planet Fitness; Latham (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K plan

Health insurance

Dental insurance

Vision insurance

Paid time off

Free Black Card membership

Job summary

Planet Fitness in Latham, NY is seeking an Assistant Manager to oversee front desk operations and support the General Manager. You will supervise front desk staff, delegate tasks, and ensure excellent member service in a fast-paced gym environment.

Responsibilities include interviewing staff, monitoring club metrics, maintaining cleanliness, and coaching team members to uphold Planet Fitness standards while adapting to changing club needs.

Qualifications

• High School Diploma or equivalent required; associates degree preferred.
• Experience supervising or managing in fast-paced retail or restaurant environments preferred.
• Familiarity with Microsoft Office applications (Word/Excel) and basic computer skills.

Responsibilities

• Oversee front desk personnel and assist General Manager with daily club operations.
• Interview and recruit front desk staff; monitor performance and provide coaching.
• Track club metrics and sales data with GM to identify opportunities for improvement.
• Ensure cleanliness, organization, and adherence to company standards; mentor front-end staff.
• Coordinate shift coverage and disciplinary actions with GM, Regional Manager, and HR.

Skills

Multitasking

Customer service

Microsoft Office

Front desk supervision

Leadership

Communication

Flexibility

Team mentorship

Education

High School Diploma or Equivalent

Associates degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Assistant Manager. The Assistant Manager will oversee a wide variety of areas within Planet Fitness. Focus being that of managing front desk personnel, assisting the General Manager, focusing on the front of the house operations to ensure effective day to day activities. The Assistant Manager must be able to multi-task in a fast-paced environment, meet strict deadlines, be able to delegate meritoriously, communicate effectively with management and provide superior customer services to our members and guests.Essential Duties and Responsibilities:The ability to understand and drive club metrics in alignment with business performanceThorough development of knowledge of club services, programs and products as well as current knowledge of key competitorsAssist in the interviewing and recruitment process by completing initial phone interviews of front desk and fitness instructorsMonitor inventory and review daily/weekly/monthly sales numbers with GM to identify opportunities and modifies execution as needed to improve performanceResponsible for communicating and upholding company standards and leading by example for delivering the organizations mission, vision and values; manage a clean, friendly and well-maintained clubEnsure team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanlinessDevelop and maintain cleaning duties for front desk employees and oversees over-night employeesCoordinate disciplinary actions and terminations with General Manager, Regional Manager and Human ResourcesFlexibility to cover a shift for employees when there are call-outs or vacancies or assist the Club Manager with shift coverage in the event there are no other employees available to workAssist in overseeing club audits to ensure that all areas of the club are clean, neat, organized, and in "like new" conditionMentor Front End employees to promote career growth through training, development, and performance assessmentPerform other duties as assigned by the Club ManagerMinimum SkillsBasic computer proficiency (Microsoft Suite)Ability to manage multiple responsibilitiesSolid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionComfortable working a flexible rotating scheduleBasic computer, math, and communication skills requireSuperior customer service skills, preferably in the fitness industry.Solid supervisory, diplomacy and listening skills.Hard working, enthusiastic and energetic!Strong problem resolution skills.Physical Requirements: Ability to talk and hear, sit, stand, and use their hands and fingers to handle or feel. Required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.Minimum QualificationsA High School Diploma Or Equivalent required (Associates degree preferred)6 month Supervisor or Manager experience in a restaurant or retail environment in a high volume atmosphere. (1 year Supervisor or Manager experience preferred)Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)Bi-lingual preferred.Hours (Initial training hours may vary as well as when the needs of the facility change)Discuss your availability with the Hiring Manager and/or notate it on your application.Weekday and/or Weekend Hours based on club needs.Open or Flexible availability is a plus.Monday: 3:00pm - 11:00pmTuesday: 3:00pm - 11:00pmWednesday: 3:00pm - 11:00pmThursday: 3:00pm - 11:00pmFriday: OFFSaturday: 9:00am - 5:00pmSunday: OFFBenefitsCompetitive Salary & 401K planCompany contribution towards health benefits including Medical, Dental, Vision, LTD, STD and Illness (Applicable for Full Time Positions)Paid Time Off benefits (Applicable for Full Time Positions)Free Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity Employer.Benefits:* 401(k)* 401(k) matching* Dental insurance* Employee discount* Health insurance* Paid time off* Parental leave* Retirement plan* Tuition reimbursement* Vision insuranceWork Location: In person