Assistant Manager

Massage Envy; Wake Forest (NC); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Employer-paid health insurance

Matching 401(k)

Paid time off

Referral bonus program

Employee Assistance Program

Flexible schedule

Training program

Free monthly massage or skincare

Product discounts

Job summary

Massage Envy Wake Forest is seeking a motivated leader to manage daily operations, drive memberships, and coach a team of professionals in a high‑quality wellness environment.

You will oversee deposits, inventory, and compliance, while delivering exceptional member experiences and promoting skincare and massage services. This role offers flexible scheduling and opportunities to grow with the brand.

Qualifications

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Massage industry experience is a PLUS but not required.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.

Responsibilities

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Skills

Management

Sales

Leadership

Customer service

Communication

Job description

Be Empowered to Lead the Way to Wellness

At Massage Envy Wake Forest franchise, we encourage you to be your best while you inspire a team of caring professionals to help others feel their best.

Perks & Pay:

• Competitive base pay of $17.00-19.00/hourly plus tips, bonuses, and commissions
• Sign on BONUS for full-time employees
• Employer-paid healthcare including medical, dental and vision plans for full-time employees
• Matching 401(k) for full-time employees
• Paid time off for full-time employees
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• A free massage, skincare or stretch service each month
• Discounts on products

Qualified Candidates:

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym. Massage industry experience is a PLUS but not required
• Are natural leaders who can build relationships while motivating, coaching and supporting a team
• Can have tough conversations in a professional and constructive manner
• Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

Day-to-Day:

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
• Develop positive relationships and build confidence with employees, members, and guests

Culture & Support:

• Award programs (like Manager of the Year)
• Leadership Training and Development that is invested in YOUR success
• A caring, supportive community of other professionals that uplift each other

Job Type & Schedule:

• Full-Time and Part-Time Positions Available
• Monday to Friday, Day Shift, Evening Shift, Weekends, Holidays, Choose your own hours

*ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.