Assistant Manager

Sonic Corp.; Ville Platte (LA); On-site; USD 42,000 - 58,000; Full time

Job summary

Sonic Drive-In in Ville Platte, LA, is seeking an Assistant Manager to lead and develop team members, drive sales, and manage costs across shifts. You will ensure adherence to SOPs, maintain product quality, and deliver outstanding customer service while supervising multiple stations and maintaining a clean, compliant operation.

The role requires experience in restaurant management or supervision, flexibility for irregular hours, and the ability to train and motivate staff to meet operational

Qualifications

• 2+ years of restaurant management experience preferred.
• Experience running a restaurant shift without supervision.
• Knowledge of health and safety laws and regulations.

Responsibilities

• Lead drive-in employees during shift and assign tasks.
• Oversee drive-in operations to ensure guest satisfaction.
• Manage staffing levels during shift.
• Perform opening/closing duties.
• Handle guest and employee issues escalations.
• Monitor costs and inventory to improve efficiency.
• Ensure compliance with policies and standards.
• Perform all station duties as needed.
• Maintain sanitation and cleanliness per SOPs.
• Attend work regularly.

Skills

Restaurant management

Staff leadership

Customer service

Operational thinking

Shift supervision

Tools

POS system

Job description

Position

Assistant Manager

Immediate Supervisor

General Manager

Position Summary

Lead and develop people to execute outstanding product quality and customer service, build sales, and control costs for each shift. The Assistant Manager must follow standard operating policies and procedures.

Essential Job Duties

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalat(e?) guest issues/concerns during shift
• Handle and properly escalat(e?) employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time / Shift Expectations

Flexible work schedules, irregular hours; days, nights; weekends; and holidays

Qualifications and Job Requirements

• Experience
• At least 2 years of restaurant management experience or one year of retail management experience preferred
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions