Assistant Manager

Sonic Drive-In; Silvis (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Sonic Drive-In in Illinois seeks an Assistant Manager to help lead the drive-in’s operations and staff during an assigned shift. This role focuses on supervision, guest satisfaction, and adherence to company policies.

Candidates should have restaurant or retail management experience, be able to open/close, manage staffing, handle guest and employee issues, and uphold health and safety standards while maintaining cost controls.

Qualifications

• Minimum 6 months of restaurant management experience or 1 year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local labor and employment laws and health and safety regulations.

Responsibilities

• Train and direct drive-in staff during shift.
• Lead shift operations to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues and concerns during shift.
• Handle employee issues and concerns.
• Monitor costs by overseeing food, labor, and inventory during shift.
• Maintain drive-in records and enforce company policies.

Skills

Leadership

Time management

Conflict resolution

Problem solving

Communication

Multi-tasking

Decision making

Job description

Position: Assistant Manager

Immediate Supervisor:

General Manager/Operating Partner

Status:

Nonexempt

Position Summary:

This position assists with the leading and managing of the drive-in’s operations and employees during an assigned shift.

Essential Job Duties:

• Train, manage, direct, coach, lead, and assign drive-in employees during shift
• Lead and manage drive-in operations during shift to provide an optimal guest experience
• Manage staffing levels during shift
• Perform opening and/or closing duties
• Handle and properly escalation guest issues/concerns during shift
• Handle and properly escalation employee issues/concerns
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service
• Assist with preparation and maintenance of drive-in records
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

ADDITIONAL DUTIES:

• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Time/Shift Expectations:

Minimum of 30 hours per week; irregular hours; nights; weekends; and holidays

Qualifications and Job Requirements:

• Experience
• At least six months of restaurant management experience or one year of retail management experience
• Experience running a restaurant shift without supervision
• Knowledge/Skills
• General restaurant or retail knowledge
• Knowledge of federal, state, and local labor and employment laws (e.g., wage and hour laws; EEO laws, etc.)
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Work Environment:

Continuous standing, bending, reaching, moving, stooping, stretching, and lifting in a restaurant environment; frequent exposure to heat and hot liquid shortening while cooking; frequent exposure to freezer when stocking food items; occasional exposure to extreme temperatures based on variable weather conditions