Assistant Manager

EssilorLuxottica; New York (NY); On-site; USD 33,062 - 52,348; Full time

Benefits offered by this job

Health care

Employee discounts

Paid time off

Retirement savings

Bonus/commission plan

Job summary

LensCrafters in New York, NY seeks an Assistant Manager to lead in the absence of the Store Manager and act as a business owner within the LensCrafters store. You will drive key KPIs, sales growth, and customer satisfaction while developing a high-performing team.

The role requires strong communication, retail knowledge, and the ability to work a flexible schedule, including evenings and weekends. This is an exciting opportunity within EssilorLuxottica’s eyewear division.

Qualifications

• High School graduate or equivalent.
• 1+ year(s) management/supervisory experience with direct reports.
• Knowledge of retail operations, processes & policies.
• Strong basic math skills.
• Familiarity with cash register, computers & calculators.
• Must have a strong command of the English language for all written correspondence & oral communication.
• Strong communicator & listener.
• Demonstrated high-level of selling skills.
• Proven ability to problem solve.

Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs).
• Drive sales metrics: comp sales, sales to plan, conversion, customer count and retention.
• Translate retail insights into positive business results and market awareness.
• Support store plans to maximize sales & profit.
• Partner with store manager to lead & develop the team.
• Deliver clear, constructive feedback & support development.
• Execute visual directives & maintain store appearance.
• Maintain positive relationships with doctors.
• Promote policy compliance and administrative duties.
• Work a flexible schedule, including nights & weekends.

Skills

Management

Communication

Retail operations

Math skills

Cash register/computers

English proficiency

Selling skills

Problem solving

Education

High School diploma

College degree or equivalent

Tools

Cash register

Computers

Job description

Job Details

Requisition ID: 936213
Store #: 000770 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information

About LensCrafters

LensCrafters is a place for visionaries. We've got a vision for pairing state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eye‑care industry.

General Function

The Assistant Manager acts as a leader in absence of, or in support of, the Store Manager and behaves as a business owner within the marketplace & LensCrafters organization. Represents LensCrafters as the premier destination for all vision needs within the community & delivers key performance metrics.

Major Duties & Responsibilities

• Delivers quality & improvement to exceed all key performance indicators (KPIs)
• Comp Sales, % Sales to Plan; Conversion & Customer Count; Comp Growth; Increased Traffic; Store Operating Profitability; Continuity of Care; Exam Growth & Retention Goals; Net Promoter Score; Current year objectives
• Strong understanding of retail business translating to positive sales, business results & understanding the market & competitors
• Supports store business plans to maximize sales & profit
• Partner with store manager to lead & develop team
• Delivers clear, constructive, timely feedback & partners with Store Manager on development
• Executes visual directives & maintains store appearance
• Maintains positive working relationship with doctors
• Promotes team compliance to all policies
• Performs administrative duties
• Works a flexible schedule, including nights & weekends

Basic Qualifications

• High School graduate or equivalent
• 1+ year(s) management/supervisory experience with direct reports
• Knowledge of retail operations, processes & policies
• Strong basic math skills
• Familiarity with cash register, computers & calculators
• Must have a strong command of the English language for all written correspondence & oral communication
• Strong communicator & listener
• Demonstrated high-level of selling skills
• Proven ability to problem solve

Preferred Qualifications

• College degree or equivalent
• Previous experience in leadership position within retail & customer service industry
• Knowledge of basic optics
• Knowledge of current store merchandise
• State licensure (if applicable) &/or ABO Certification in non-licensed states
• Brand Final Inspector Certification
• Brand Quality, Fitting & Adjusting Program

Pay Range: 24.45-38.13

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job ID number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.