Assistant Manager

Gap Inc.; Florida; On-site; USD 40,000 - 56,000; Full time

Job summary

Old Navy in the Miami-Fort Lauderdale area is seeking an Assistant Manager to lead store operations, deliver an outstanding customer experience, and support daily opening and closing procedures.

You will coach and schedule team members, monitor performance, participate in hiring and onboarding, and ensure visual and inventory standards are consistently maintained. This on-site role emphasizes collaboration with store leadership and a welcoming, inclusive environment.

Qualifications

• Experience in leading store teams and achieving sales/service goals.
• Excellent customer service and communication skills.
• Ability to interpret sales trends and maintain visual standards.
• Experience coaching, training, and evaluating performance.
• Strong time management and organizational abilities.
• Comfort working on-site in a retail environment with standing and movement.
• Previous retail leadership, preferably in apparel, is a plus.
• High school diploma or equivalent required; business studies a bonus.

Responsibilities

• Lead and supervise daily store activities and open/close procedures.
• Coach and schedule team members; monitor performance and standards.
• Participate in hiring, onboarding, and ongoing training.
• Drive sales, manage labor, and maintain visual/inventory standards.

Skills

Retail leadership

Customer service

Sales & merchandising

Coaching

Time management

Communication

Inventory management

Education

High school diploma or equivalent

Job description

Company Description Old Navy is a global apparel brand dedicated to making style accessible, fun, and affordable for every family. Since opening its first store in 1994 in San Francisco, Old Navy has grown to 1,000+ stores worldwide and a strong online presence, offering must-have fashion essentials season after season. The brand champions a diverse, inclusive workplace where team members are encouraged to show up as their authentic selves. With a focus on fun, fashion, family, and value, Old Navy fosters a fast-paced, collaborative environment where playful personalities and customer-focused talent can thrive. Old Navy is a brand for everyone and a place where employees can build a meaningful career in retail.

Role Description The Assistant Manager is a full-time, on-site role based in the Miami-Fort Lauderdale Area, supporting overall store operations and delivering an outstanding customer experience. This role helps lead the sales floor, oversees daily opening and closing procedures, and partners with store leadership to drive sales, manage labor, and maintain visual and operational standards. Day-to-day responsibilities include coaching and scheduling team members, monitoring performance, and ensuring that service, merchandising, and inventory processes are followed consistently. The Assistant Manager also participates in hiring, onboarding, and ongoing training, while promoting a culture that reflects Old Navy's values of inclusivity, fun, and customer focus. This role actively engages with customers, resolves issues quickly, and ensures the store environment is safe, clean, and welcoming.

Qualifications

• Retail leadership and operations skills, including experience supervising teams, managing daily store activities, and supporting sales and service goals.
• Customer service and communication skills, with the ability to engage diverse customers, resolve concerns, and collaborate effectively with team members and leaders.
• Sales, merchandising, and inventory skills, such as interpreting sales trends, maintaining visual standards, and supporting stock management and replenishment.
• Coaching, training, and performance management skills, with the ability to give clear feedback, support development, and foster an inclusive, high-performing team culture.
• Problem-solving and organizational skills, including attention to detail, time management, and the ability to prioritize in a fast-paced environment.
• Comfort working in an on-site retail setting that requires standing, walking, and light physical tasks throughout the shift.
• Previous retail or customer-facing leadership experience is strongly preferred; experience in fashion or apparel is a plus.
• High school diploma or equivalent required; additional education in business, retail management, or a related field is beneficial.