Assistant Manager

Baskin-Robbins; Tennessee; On-site; USD 36,000 - 48,000; Full time

Job summary

Baskin-Robbins is seeking an Assistant Manager to support daily restaurant operations and lead a small team toward delivering great guest experiences. You will help supervise staff, uphold brand standards, and assist in driving top-line sales while controlling costs.

The role requires strong communication, reliability, and a proactive approach to coaching and developing crew members. This position is full-time and on-site, with opportunities for growth within the franchise network.

Qualifications

• Must be able to communicate clearly in English.
• Experience in restaurant/retail supervisory role preferred.
• Age 18+ and high school diploma.

Responsibilities

• Support Restaurant Manager in daily operations.
• Promote guest satisfaction and brand standards.
• Manage labor and costs with focus on profitability.
• Ensure training and safety standards are met.

Skills

English communication

Math & finance

Supervisory experience

Education

High school diploma

Job description

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively.

You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license.

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction

Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe certification.

Profitability

Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Additional Info:

Minimum Age

18+ years old