Assistant Manager

Baskin-Robbins; Norristown (Montgomery County); On-site; USD 36,000 - 48,000; Full time

Job summary

Baskin-Robbins in Norristown, PA is seeking an Assistant Manager to support the Restaurant Manager in building a high-performing team and delivering exceptional guest experiences while driving profitable top-line sales.

You will help recruit and train crew, coach team members, ensure brand standards, manage daily operations, and monitor safety and cleanliness. Strong communication, math and leadership skills are essential for success.

Qualifications

• Must communicate clearly in English, verbally and in writing.
• Experience in restaurant, retail, or supervisory roles.
• Legal age 18+ where applicable; high school diploma or equivalent required.

Responsibilities

• Foster a respectful team environment; coach crew and shift leaders as directed.
• Promote guest satisfaction; ensure brand standards, safety, and cleanliness.
• Drive sales and manage labor, food, and cash controls; support scheduling and cost containment.

Skills

Verbal & written English

Math & financial mgmt

Restaurant/retail supervision

Age 18+

High school diploma

Education

High school diploma or equivalent

Job description

ASSISTANT MANAGER

Assistant Managers support Restaurant Managers in their efforts to develop a team of dedicated people delivering great guest experiences and profitable top line sales.

Responsibilities Include:

Team Environment

Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Hold team members accountable for their behavior and performance, addressing concerns promptly.

Operations Excellence for Guest Satisfaction

Hold guests as highest priority and role model exceptional guest service. Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Monitor team performance to ensure quality, service, and cleanliness standards are met at all times. Complete all required training including ServSafe® certification.

Profitability

Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee.If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.