Restaurant Manager

Baskin-Robbins; Lawrenceville (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Baskin-Robbins is seeking a Restaurant Manager to lead a on-site team, ensuring guest satisfaction and profitable top-line results. This role requires hands-on leadership, hiring and training staff, and maintaining daily restaurant operations in accordance with brand standards.

Strong communication and leadership are essential; candidates should be 18+ with a high school diploma. ServSafe training is preferred and the role emphasizes teamwork, safety, and customer service excellence.

Qualifications

• Clear verbal and written communication in English.
• Math and financial management skills.
• Restaurant, retail, or supervisory experience.
• Must be at least 18 years old.
• High school diploma or equivalent.

Responsibilities

• Lead a team environment by coaching, hiring, training and developing staff to meet guest and business needs.
• Ensure guest satisfaction by upholding brand standards and ServSafe training where applicable.
• Drive sales and profitability by executing restaurant standards, controlling labor and food costs, and maintaining cleanliness and safety.

Skills

English

Math & financial mgmt

Restaurant/retail supervisory

Age 18+

Education

High school diploma or equivalent

Job description

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively.

You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

The Baskin-Robbins trademarks, logos and designs are trademarks of BR IP Holder, LLC. Used under license.

Restaurant Managers develop a team of dedicated people delivering great guest experiences and profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards.

Responsibilities Include:

Team Environment

• - Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Hire, train, and develop the right people and plan staffing levels to meet guest and business needs. Continuously learn while passing on knowledge and skills to help others develop and grow. Hold themselves and team accountable for responsibilities and results.

Operations Excellence for Guest Satisfaction

• - Hold guests as highest priority and role model exceptional guest service. Lead by example and promote an environment where there is a sense of urgency to satisfy guests. Ensure Brand standards and systems are executed. Engage and empower team to develop solutions that drive business results. Complete all required training including ServSafe® certification.

Profitability

• - Drive sales through effective execution of restaurant standards and marketing initiatives. Delegate and lead processes to control labor costs, food costs, and cash. Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness. Analyze restaurant environment and business results to identify opportunities and action plan with their team to set and achieve goals. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Able to clearly express oneself verbally and in writing (English)
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management – use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others – provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Additional Info:

Minimum Age

18+ years old