Shift Leader

Baskin-Robbins; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Baskin-Robbins Atlanta franchise is seeking crew members to join a fast-paced teamfocused environment. You will assist with shift coverage, follow management directions, and help deliver exceptional guest service while upholding brand standards.

Responsibilities include guiding the team during shifts, maintaining cleanliness and safety, addressing guest requests, and supporting profitability through efficient operations and policy adherence.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• At least 18 years of age (where applicable).
• High school diploma (or equivalent).

Responsibilities

• Allocate staff per shift and monitor performance to meet service standards.
• Deliver exceptional guest service and resolve issues to ensure guest satisfaction.
• Ensure restaurant standards, cleanliness, food safety, and safety procedures are followed; complete ServSafe certification.
• Support management in controlling labor and food costs and follow all policies and procedures during shifts.

Skills

Fluent English

Math skills

Customer service

18+ years old

Education

High school diploma or equivalent

Job description

This Dunkin' Donuts/Baskin-Robbins restaurant is independently owned and operated under a franchise granted by DD Franchising LLC and BR Franchising LLC, respectively.

You are applying for work with a franchisee of Dunkin' Donuts/Baskin-Robbins, not Dunkin' Brands, Inc. or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.

The Baskin-Robbins trademarks, logos, and designs are trademarks of BR IP Holder, LLC. Used under license.

Responsibilities Include:

Team Environment

- Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner. Deploy team members appropriately to meet guests’ needs and service standards throughout shift. Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members accountable for performance during shift.

Operations Excellence for Guest Satisfaction

- Hold guests as highest priority and role model exceptional guest service. Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift. Complete all required training including ServSafe® certification.

Profitability

- Ensure restaurant standards and marketing initiatives are properly executed during shift. Follow all systems and processes to control labor costs, food costs, and cash throughout shift. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with Restaurant Manager. Comply with all restaurant, Brand, and franchisee policies.

Qualifications:

Skills

• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• At least 18 years of age (where applicable)
• High school diploma (or equivalent)

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Additional Info:

Minimum Age

18+ years old