Assistant Manager

Workstream; Springdale (OH); On-site; USD 38,000 - 54,000; Full time

Job summary

Culver's is seeking a Restaurant Manager in Ohio to lead shift operations, open/close on a rotating schedule, and ensure Culver’s standards for guest service, quality, and cleanliness are met.

You will train team members, coach on safety practices, manage labor and inventory and uphold brand standards across all restaurant positions.

Qualifications

• Flexible schedule and availability to open/close restaurant
• Management experience with ability to lead shifts
• Strong reading and writing skills for documentation
• Excellent guest service and communication with guests, team and management
• Knowledge of food safety, safety best practices and hazard communication
• Ability to train and coach team across positions

Responsibilities

• Open/close restaurant on rotating schedule
• Run shifts to ensure quality products and guest service
• Monitor safety and enforce Culver’s standards
• Review deployment sheet and manage labor costs
• Train and develop team across all positions
• Maintain inventory, waste documentation and daily deposits
• Lead daily tours and ensure cleanliness and appearance
• Communicate policies and drive a high-performance team

Skills

Flexible Schedule

Management Experience

Reading and writing skills

Guest service focus

Safety compliance

Team leadership

Tools

POS system

Job description

JOB SUMMARY:

Runs shifts efficiently and continually motivates team members to ensure that every guest who chooses Culver’s® leaves happy.

ESSENTIAL FUNCTIONS:

• Has the availability to open the restaurant and close the restaurant on a rotating schedule. Being able to perform all opening and closing functions effectively.
• Runs shifts effectively to ensure quality products, guest service and restaurant cleanliness meet Culver’s standards.
• Demonstrates proper product quality control, presentation and hold times.
• Reviews daily deployment sheet and adjusts to ensure team efficiency while maintaining labor costs.
• Performs restaurant opening and closing procedures effectively.
• Routinely monitors and coaches’ team on safety best practices related to the Culver’s hazard communication program and workplace safety.
• Demonstrates proficiency on all restaurant’s positions.
• Trains team effectively on all restaurant positions.
• Empowers team to handle guest comments “the Culver’s way.”
• Ensures team is knowledgeable concerning products and guest service.
• Demonstrates and ensures team is following the standards of uniforms and appearance.
• Ensures proper follow up of visitation and full field reports, including but not limited to cleanliness, hospitality, and ground appearance.
• Administers team member breaks according to federal and state legal requirements.
• Assists team members with mis-punches, voids, discounts, and other managerial POS
• Performs daily morning, afternoon, and evening restaurant tours effectively.
• Runs financial report, counts afternoon drawers, enters drawer pickups, and completes daily deposits.
• Accesses financial information and completes weekly sales and labor during their shift.
• Monitors daily inventory levels to ensure adequate supply for shift based on current restaurant sales.
• Ensures shelf life, First In-First Out method of inventory rotation and tempering sheet is maintained accurately.
• Ensures the accurate completion of the Quality Control/Safe Food Checklist.
• Ensures team practices proper personal hygiene and demonstrates food safety practices.
• Assigns and follows up on weekly and monthly “odd jobs” to team.
• Demonstrates positive and effective role modeling for all team members through appearance and attitude.
• Attends all manager and team member meetings.
• Follows restaurant policies and procedures consistently.
• Ensures proper product waste documenting on every shift.
• Uses radiant for cash counting procedures.
• Runs daily POS labor reports.

QUALIFICATIONS

• Flexible Schedule
• Ability to Open or Close restaurant as needed
• Management Experience
• Reading and writing skills required
• Communicates with guests, team and management
• Maintains a sense of urgency
• Demonstrates trained food safety knowledge
• Climb up and down a ladder to a height of 25 feet
• Sweep, mop and scrub using hazardous materials
• Work independently without supervision
• Reach, bend and clean surfaces regularly
• Work frequently in hot, cold and damp environments
• Works both in and outdoors each 50 percent of the time
• Work safely to avoid hazards including but are not limited to: cuts, slipping, tripping, falls and burns

PHYSICAL ABILITIES

• Stand Constantly
• Walk Constantly
• Sit Occasionally
• Handling Constantly
• Lift / carry 10 lbs. or less Constantly
• Lift / carry 11-20 lbs. Constantly
• Lift / carry 21-50 lbs. Frequently
• Lift / carry 51-100 lbs. Frequently

MANAGEMENT LEADERSHIP SUCCESS FACTORS

COMMUNICATION: Verbal, written, presentations to others; communication up – same level – direct reports; inclusive, honest, direct, timely; clear, concise; confronts the brutal facts; delivers ideas for solutions with problems.

CHANGE MANAGEMENT: Taking initiative, supportive of change; reacts quickly and appropriate; sets a good example as a role model in accepting change, executing change initiatives and following through to insure changes are effective.

DECISION MAKING & PROBLEM SOLVING: Uses judgment, common sense and sensitivity in addressing issues; gathers appropriate information and seeks input from cross functional team members; collaborates with others to insure that decisions are made with consideration for impact on others; makes timely and fair decisions; able to make tough decisions when necessary.

INNOVATION, CREATIVITY & VISION: Seeks new ways to improve efficiency, effectiveness, quality; achieves extra-ordinary results with ordinary resources.

PLANNING (short and long term): Organized and able to establish priorities, required resources; delivers the desired results; manages multiple deadlines and priorities; insures that planning involves cross-functional team members to assess impact of deadlines and utilization of resources.

ORGANIZATIONAL RELATIONSHIPS: Builds effective relationships with both external (guests and vendors) and internal (team members) stakeholders, and between levels, teams and across functions. Supports and cooperates with other teams, negotiates and has the ability to influence others.

BUILDS AND SUSTAINS A HIGH PERFORMANCE TEAM: Selects the right people for the right job. Develops team members, provides training and development to support their success; empowers team members to make decisions while minimizing risks; provides measurable feedback in a timely manner; retains valuable talent and builds the effectiveness of the team as a whole. Plays like a champion

ACCOUNTABILITY: Walks the talk. Delivers results on time and at the quality level promised.

In 1984, Craig and Lea Culver, along with Craig’s parents George and Ruth, opened the very first Culver's in the family’s beloved hometown of Sauk City, Wisconsin, and began serving ButterBurgers® and Frozen Custard.
Craveable as our signature combination is, the Culver family knew right away that although the business is centered around the food, it is really about the people. While folks can vividly recall the first time they bit into a ButterBurger or tasted a scoop of rich, creamy Fresh Frozen Custard, it’s our way of welcoming guests that truly makes Culver’s delicious.